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Public Engagement

The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) raises awareness about our mission and engages the public by:

  • Hosting regional stakeholder meetings and national engagements on a variety of topics;
  • Identifying problems individuals and employers encounter when dealing with U.S. Citizenship and Immigration Services (USCIS); and
  • Promoting open and transparent communication between USCIS, USCIS’ customers, other government agencies, and external stakeholders.

We meet with a variety of stakeholders who have a vested interest in the immigration system. This includes businesses, advocacy organizations, legal providers, nonprofits, institutions of higher education, congressional offices, religious organizations, federal/state/local government offices, and foreign embassies. To request a meeting with the CIS Ombudsman, email us at CISombudsman.PublicAffairs@hq.dhs.gov. To receive webinar invitations, please sign up for our email updates

Take the CIS Ombudsman Customer Satisfaction Survey.

Social Media

You can follow us on Facebook (www.facebook.com/cisombudsman), LinkedIn (www.linkedin.com/company/cisombudsman), and X (formerly known as Twitter) (@cisombudsman, https://twitter.com/cisombudsman).

We host national webinars and listening sessions on a variety of topics. Summaries and links to presentations and questions and answers from recent webinars are below.

October 30, 2023
Engagement with USCIS on the EB-5 Immigrant Investor Program
We hosted a joint webinar on the EB-5 Immigrant Investor Program and implementation of the EB-5 Reform and Integrity Act of 2022. We will post the presentation, follow-up questions and answers, and readout soon.

September 26, 2023
Engagement with U.S. Citizenship and Immigration Services (USCIS) on Customer Experience Enhancements
We hosted a joint webinar highlighting USCIS' recent customer experience enhancements. We have posted the readout, presentation, and follow-up questions and answers.

Below are links to see summaries, presentations, and follow-up questions and answers from our past webinars. Past webinars are any that occurred over six months ago. To see a list of all the questions and answers, please see our Webinar Questions and Answers page.

2023 (through August 31)

2022 

2021

2020

Last Updated: 02/21/2024
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