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Outreach

The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) engages the public by:

  • Creating awareness about our mission;
  • Identifying trends and areas in which individuals and employers have problems while seeking an immigration benefit with USCIS;
  • Facilitating open and transparent communication between USCIS, applicants, and external stakeholders; and
  • Hosting national engagements on a variety of topics.

To meet with the CIS Ombudsman, email CISombudsman.PublicAffairs@hq.dhs.gov.

Take the CIS Ombudsman Customer Satisfaction Survey.

Upcoming Webinars

Stay tuned for our future webinars, as we are always in the process of coming up with informative sessions for the public.

Summaries of Recent Webinars

Listening Session: Getting to Know the Office of the Immigration Detention Ombudsman

On October 14, 2021, the CIS Ombudsman hosted a listening session in conjunction with the Office of the Immigration Detention Ombudsman. During this session, the CIS Ombudsman engaged in a conversation with the Acting Immigration Detention Ombudsman, David Gersten, and some of his staff, to introduce their new office, provide an overview of its mission, and gather input from stakeholders. Congress mandated that DHS establish this new office to assist individuals with complaints about the conditions of immigration detention, conduct oversight of detention facilities, and develop policy recommendations related to immigration detention in the United States. On the summary page (at the bottom), you will find the presentation for this engagement and follow-up questions and answers from OIDO.

USCIS Introduces Online Filing for Form I-821, Application for Temporary Protected Status

On August 24, 2021, the CIS Ombudsman hosted a public webinar about U.S. Citizenship and Immigration Services’ (USCIS) online filing for Form I-821, Application for Temporary Protected Status for initial filings for eligible nationals of Burma, Somalia, Syria, Venezuela or Yemen, or individuals without nationality who last habitually resided in one of those countries. Subject matter experts (SMEs) from USCIS joined the engagement. On the summary page (at the bottom), you will find the I-821 PowerPoint presentation and follow-up questions and answers on I-821.

Services for Noncitizen Veterans

On August 2, 2021, the CIS Ombudsman hosted a public webinar to discuss services for noncitizen veterans. Subject Matter Experts shared information about the important work being done across the Executive Branch to remove barriers and support our Nation's noncitizen service members, veterans, and the immediate family members of service members. On the summary page (at the bottom), you will find the noncitizen veterans PowerPoint presentation and follow-up questions and answers for noncitizen veterans.

2021 Annual Report to Congress

On July 14, 2021, the CIS Ombudsman hosted a public webinar highlighting its 2021 Annual Report to Congress. On the summary page (at the bottom), you will find the PowerPoint presentation.

Naturalization and Immigrant Integration

On June 23, 2021, the CIS Ombudsman hosted a public webinar to discuss naturalization and immigrant integration. On the summary page (at the bottom), you will find the PowerPoint presentation provided by USCIS and follow up questions and answers on naturalization and immigrant integration. CIS Ombudsman Phyllis A. Coven was joined by Felicia Escobar Carrillo, Chief of Staff for U.S. Citizenship and Immigration Services, and Katherine Culliton-González, DHS Officer for Civil Rights and Civil Liberties, to highlight the federal government’s interagency strategy to promote naturalization and immigrant integration.

USCIS Introduces Online Filing for Form I-765, Application for Employment Authorization, for F-1 Students Seeking Optional Practical Training

On May 5, 2021, the CIS Ombudsman hosted a public webinar about U.S. Citizenship and Immigration Services’ (USCIS) online filing for Form I-765, Application for Employment Authorization. Read USCIS' responses to the follow up questions and answers on Form I-765.

USCIS Contact Center

On April 14, 2021, the CIS Ombudsman hosted a public webinar about the U.S. Citizenship and Immigration Services (USCIS) Contact Center. On the summary page (at the bottom), you will find the PowerPoint presentation and the follow-up questions and answers on the USCIS Contact Center provided by USCIS’ Subject Matter Experts.

USCIS' Online Filing and Customer Service Tools

On March 31, 2021, the CIS Ombudsman hosted a public webinar to discuss U.S. Citizenship and Immigration Services’ (USCIS) online filing and customer service tools. On the summary page (at the bottom), you will find the PowerPoint presentation and the follow-up questions and answers on USCIS online filing and customer service tools provided by USCIS' Subject Matter Experts.

Overview of the H-1B Electronic Registration Process for Attorneys and Representatives

On March 4, 2021, the CIS Ombudsman hosted a public webinar regarding U.S. Citizenship and Immigration Services’ (USCIS) H-1B electronic registration process for attorneys and representatives.

How the DHS is Combating Human Trafficking and Forced Labor in Imported Goods

On January 13, 2021, the CIS Ombudsman hosted a public webinar during National Slavery and Human Trafficking Prevention Month to discuss how DHS combats human trafficking and forced labor in imported goods. Subject matter experts from DHS headquarters and various components joined the engagement.

USCIS and CIS Ombudsman Joint Engagements on USCIS' Current State of Operations (Session Two)

On November 19, 2020, the CIS Ombudsman hosted the second of two webinar sessions to discuss U.S. Citizenship and Immigration Services’ (USCIS) current state of operations given its fiscal challenges and the COVID-19 pandemic. Subject matter experts (SMEs) from USCIS joined the engagement.

USCIS and CIS Ombudsman Joint Engagements on USCIS' Fiscal Challenges (Session One)

On October 28, 2020, the CIS Ombudsman hosted the first of two webinar sessions to discuss how U.S. Citizenship and Immigration Services (USCIS) is managing adjudications and operations given its fiscal challenges as a result of COVID-19. Subject matter experts (SMEs) from USCIS joined the webinar. The second session in this series was held on Thursday, November 19, 2020.

USCIS' Processing of Concurrently Pending Forms N-400 and Forms I-751

On October 7, 2020, the CIS Ombudsman hosted a public webinar to discuss USCIS' Processing of Concurrently Pending Forms N-400 (Application for Naturalization) and Forms I-751 (Petition to Remove Conditions on Residence). Subject matter experts (SMEs) from U.S. Citizenship and Immigration Services (USCIS) joined the engagement and they provided responses to the follow up questions.

Liberian Refugee Immigration Fairness Law

On September 29, 2020, the CIS Ombudsman hosted a public webinar to provide an overview of the Liberian Refugee Immigration Fairness (LRIF) law. Subject matter experts (SMEs) from U.S. Citizenship and Immigration Services (USCIS) also participated in the webinar.

USCIS H-1B Registration Process

On February 20, 2020, the CIS Ombudsman hosted a webinar with speakers from USCIS to discuss the new H-1B electronic registration process.

Best Practices on Filing USCIS Forms

On February 13, 2020, the CIS Ombudsman hosted a webinar to inform the public on best practices for filing forms with USCIS.

Annual Conference

We hosted an annual conference that brought together leaders from across the government, non-governmental organizations and the private sector to exchange ideas and suggestions on the immigration challenges faced by individuals, families, and employers. This conference provided a forum to exchange ideas and suggestions on the current legal immigration challenges faced by individuals, families, and employers with leaders from across the government, non-governmental organizations and the private sector.

Last Published Date: November 9, 2021

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