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Public Engagement

The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) raises awareness about our mission and engages the public by:

  • Hosting regional stakeholder meetings and national engagements on a variety of topics;
  • Identifying problems individuals and employers encounter when dealing with U.S. Citizenship and Immigration Services (USCIS); and
  • Promoting open and transparent communication between USCIS, USCIS’ customers, other government agencies, and external stakeholders.

We meet with a variety of stakeholders who have a vested interest in the immigration system. This includes businesses, advocacy organizations, legal providers, nonprofits, institutions of higher education, congressional offices, religious organizations, federal/state/local government offices, and foreign embassies. To request a meeting with the CIS Ombudsman, email us at CISombudsman.PublicAffairs@hq.dhs.gov. To receive webinar invitations, please sign up for our email updates

Take the CIS Ombudsman Customer Satisfaction Survey.

Social Media

You can follow us on Facebook, LinkedIn, and X (formerly known as Twitter) @cisombudsman.

We host national webinars and listening sessions on a variety of topics. Summaries and links to presentations and questions and answers from recent webinars are below.

April 30, 2024
Joint Webinar with USCIS on the HART Service Center
We hosted a joint webinar with USCIS on the one-year anniversary of the HART Service Center. We will post the summary of the webinar, presentation, and follow-up questions and answers soon. 

February 29, 2024
Joint Webinar with USCIS on Its New Fee Rule
We hosted a joint webinar on USCIS' final rule to update certain immigration and naturalization fees. We will post the summary of the webinar, presentation, and follow-up questions and answers soon.

Below are links to see summaries, presentations, and follow-up questions and answers from our past webinars. Past webinars are any that occurred over six months ago. To see a list of all the questions and answers, please see our Webinar Questions and Answers page.





Last Updated: 05/16/2024
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