U.S. flag

An official website of the United States government

Government Website

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Safely connect using HTTPS

Secure .gov websites use HTTPS
A lock () or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Public Engagement

The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) raises awareness about our mission and engages the public by:

  • Hosting regional stakeholder meetings and national engagements on a variety of topics;
  • Identifying problems individuals and employers encounter when dealing with U.S. Citizenship and Immigration Services (USCIS); and
  • Promoting open and transparent communication between USCIS, USCIS’ customers, other government agencies, and external stakeholders.

We meet with a variety of stakeholders who have a vested interest in the immigration system. This includes businesses, advocacy organizations, legal providers, nonprofits, institutions of higher education, congressional offices, religious organizations, federal/state/local government offices, and foreign embassies. To request a meeting with the CIS Ombudsman, email us at CISombudsman.PublicAffairs@hq.dhs.gov. To receive webinar invitations, please sign up for our email updates

Take the CIS Ombudsman Customer Satisfaction Survey.

Social Media

You can follow us on Twitter (@cisombudsman, https://twitter.com/cisombudsman), LinkedIn (www.linkedin.com/company/cisombudsman), and Facebook (www.facebook.com/cisombudsman).

We host national webinars and listening sessions on a variety of topics. Summaries and links to presentations and questions and answers from recent webinars are below.

July 19, 2023
Engagement with U.S. Citizenship and Immigration Services (USCIS) on the Naturalization Test Redesign Initiative
We hosted a joint webinar highlighting USCIS' Naturalization Test Redesign Initiative. We will post the presentation, follow-up questions and answers, and readout soon.

July 11, 2023
2023 Annual Report to Congress
We hosted a public webinar highlighting our 2023 Annual Report to Congress. We have posted the presentation, follow-up questions and answers, and readout.

June 27, 2023
Engagement with USCIS on the Streamlined, Fee-Exempted Re-parole Application Process for Certain Afghan Nationals
We hosted a joint informational session on the new re-parole application process for certain Afghan nationals. Representatives from USCIS and the Department of Health and Human Services' Office of Refugee Resettlement (ORR) provided information about applying for re-parole, employment authorization renewal, and resources available to these applicants. We have posted the presentation and readout and will post follow-up materials as they become available.

Below are links to see summaries, presentations, and follow-up questions and answers from our past webinars. Past webinars are any that occurred over six months ago. To see a list of all the questions and answers, please see our Webinar Questions and Answers page.

2023 (through May 30)




Last Updated: 09/21/2023
Was this page helpful?
This page was not helpful because the content