Privacy Man: You let the employee know that her ID badge was turned backwards, asked her to introduce herself and why she needs to know Miss Smith’s Sensitive PII.
Katelyn Baker: Oh, I’m sorry. My name is Katelyn Baker and I’m a contractor assigned to assist with the distribution of disaster relief funds. Polly Smith hasn’t received her assistance funds yet. I need her Social Security number so I can check on the payout of her funds.
Privacy Man: You recognize Katelyn’s name and heard that she and her employer have been doing a great job helping FEMA respond to the numerous claims that have been filed. You let Katelyn know that you are currently busy with another request, but will email her Polly Smith’s SSN later today.
Later that afternoon, you begin drafting the email to Katelyn when you remember that she is an outside contractor. You know that many privacy incidents are the result of poor email practices, so you need to send this Sensitive PII using the proper procedure.