DHS/ALL/PIA-022 Stakeholder Engagement Initiative: Customer Relationship Management

The Office of the White House Liaison and the Office of Policy, in coordination with the Office of Intergovernmental Affairs, are developing the Customer Relationship Management (CRM), a data management tool being employed by the Stakeholder Engagement Initiative (SEI). The system will be an online database which manages information on external stakeholders and tracks the interactions between these individuals and the Department of Homeland Security. This PIA is being conducted because personally identifiable information (PII) will be collected and maintained on a variety of stakeholders. December 2009

Associated SORN(s):

• DHS/ALL-002 Department of Homeland Security (DHS) Mailing and Other Lists System