The Office of the Citizenship and Immigration Services Ombudsman’s 2013 Annual Report contains:
- An overview of the Ombudsman’s mission and services;
- A review of U.S. Citizenship and Immigration Services (USCIS) programmatic and policy achievements during this reporting period; and
- A detailed discussion of pervasive and serious problems, recommendations, and best practices in the humanitarian, family, and employment areas, and in customer service and Transformation.
Last Published Date: March 22, 2019