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Ombudsman’s 2013 Annual Report to Congress

The Office of the Citizenship and Immigration Services Ombudsman’s 2013 Annual Report contains:

  • An overview of the Ombudsman’s mission and services;
  • A review of U.S. Citizenship and Immigration Services (USCIS) programmatic and policy achievements during this reporting period; and
  • A detailed discussion of pervasive and serious problems, recommendations, and best practices in the humanitarian, family, and employment areas, and in customer service and Transformation.
Last Published Date: March 22, 2019
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