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Managed by U.S. Citizenship and Immigration Services (USCIS), the United States’ lawful immigration system is one of the most generous in the world.
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CIS Ombudsman Case Assistance Infographic
If you cannot resolve your issue with USCIS and you have exhausted your options reaching out to the agency, you may request assistance from the CIS Ombudsman’s office. To learn how to request case assistance from our office, please take a look at our one-page infographic.
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Joint Webinar with USCIS on the HART Service Center
On April 30, 2024, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a joint webinar with U.S. Citizenship and Immigration Services (USCIS) on the Humanitarian, Adjustment, Removing Conditions, and Travel Documents (HART) Service Center’s one-year anniversary.
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The CIS Ombudsman’s Webinar Series: Joint Webinar with USCIS on its New Fee Rule
On February 27, 2024, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a joint webinar with U.S. Citizenship and Immigration Services (USCIS) on USCIS’ final rule to update certain immigration and naturalization fees (fee rule).
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The CIS Ombudsman’s Webinar Series: Engagement with USCIS on the EB-5 Immigrant Investor Program
On October 30, 2023, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a joint webinar with U.S. Citizenship and Immigration Services (USCIS) on the EB-5 Immigrant Investor Program and implementation of the EB-5 Reform and Integrity Act of 2022 (RIA).
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How to Avoid Getting Locked Out of Your USCIS Online Account Tip Sheet
Tip sheet on how to avoid getting locked out of your U.S. Citizenship and Immigration Services (USCIS) online account
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The CIS Ombudsman’s Webinar Series: Engagement with USCIS on Customer Experience Enhancements
On September 26, 2023, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a joint webinar with U.S. Citizenship and Immigration Services (USCIS) on recent customer experience (CX) enhancements and online tools.
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Afghan Re-Parole Process Tip Sheet
A tip sheet on navigating the Afghan re-parole application process
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Tip Sheet: How F-1 Students Seeking OPT Can Avoid Form I-765 Delays
Tips for F-1 OPT students filing I-765
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The CIS Ombudsman’s Webinar: Naturalization Test Redesign Initiative
Publication page for materials for the Webinar on the Naturalization Test Redesign Initiative, held July 19, 2023.
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The CIS Ombudsman’s Webinar Series: 2023 Annual Report
On July 11, 2023, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a webinar highlighting its 2023 Annual Report to Congress.