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Citizenship and Immigration Services

Managed by U.S. Citizenship and Immigration Services (USCIS), the United States’ lawful immigration system is one of the most generous in the world.

  • The CIS Ombudsman's Listening Session: USCIS API

    Publication page for readout for listening session on developing a USCIS API.

  • The CIS Ombudsman's Webinar Series: Employment-Based Immigrant Visas

    This page is for information on the employment-based immigrant visas webinar.

  • Lockbox Contact Tip Sheet

    The CIS Ombudsman has worked with USCIS on the following tip sheet on when and how to contact a USCIS Lockbox.

  • CIS Ombudsman's Recommendations to USCIS 2022

    CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2022.

  • CIS Ombudsman Strategic Plans

    The Office of the Citizenship and Immigration Ombudsman (CIS Ombudsman) aims to be a champion for a transparent and efficient immigration benefits system administered by U.S. Citizenship and Immigration Services (USCIS). Our strategic plans help us to effectively carry out our mission through casework, stakeholder engagement, and policy recommendations.

  • Follow Up Q&A from myUSCIS for Applicants

    Follow Up Questions and Answers from the CIS Ombudsman's Webinar: Overview of myUSCIS for Applicants.

  • Migrant Protection Protocols Cohort Reports

    Under the Migrant Protection Protocols (MPP), certain noncitizens encountered at the Southwest Border await their immigration proceedings in Mexico rather than in the United States. These reports describes Migrant Protection Protocols (MPP) processing and outcomes for noncitizens enrolled in MPP within given time periods, summarizing information on enrollee nationalities, fear claims, vaccinations, and processing outcomes (returns to Mexico or disenrollments) by month of MPP enrollment. Additional reports will be added regularly to include information about individuals enrolled in future months along with updated information about earlier enrollees as they move through additional stages of the MPP process.

    The Excel files with the readable tables may be published slightly before the narrative report is available.

  • The CIS Ombudsman's Webinar Series: myUSCIS for Applicants

    This page is for information on the overview webinar on myUSCIS for applicants.

  • Lockbox Tip Sheet

    The CIS Ombudsman has worked with USCIS on the following tip sheet on how best to use the USCIS Lockbox. Please see the attached document for more information on best practices.

  • Follow Up Questions and Answers from the OIDO Session

    Follow Up Questions and Answers from the Office of the Immigration Detention Ombudsman (OIDO) Listening Session.