Citizenship and Immigration Services

CIS Ombudsman's Recommendations to USCIS 2022

CIS Ombudsman's Recommendation(s) to U.S. Citizenship and Immigration Services 2022.

CIS Ombudsman Strategic Plans

The Office of the Citizenship and Immigration Ombudsman (CIS Ombudsman) aims to be a champion for a transparent and efficient immigration benefits system administered by U.S. Citizenship and Immigration Services (USCIS). Our strategic plans help us to effectively carry out our mission through casework, stakeholder engagement, and policy recommendations.

Follow Up Q&A from myUSCIS for Applicants

Follow Up Questions and Answers from the CIS Ombudsman's Webinar: Overview of myUSCIS for Applicants.

Migrant Protection Protocols Cohort Reports

Under the Migrant Protection Protocols (MPP), certain noncitizens encountered at the Southwest Border await their immigration proceedings in Mexico rather than in the United States. These reports describes Migrant Protection Protocols (MPP) processing and outcomes for noncitizens enrolled in MPP within given time periods, summarizing information on enrollee nationalities, fear claims, vaccinations, and processing outcomes (returns to Mexico or disenrollments) by month of MPP enrollment. Additional reports will be added regularly to include information about individuals enrolled in future months along with updated information about earlier enrollees as they move through additional stages of the MPP process.

The Excel files with the readable tables may be published slightly before the narrative report is available.

The CIS Ombudsman's Webinar Series: myUSCIS for Applicants

This page is for information on the overview webinar on myUSCIS for applicants.

Lockbox Tip Sheet

The CIS Ombudsman has worked with USCIS on the following tip sheet on how best to use the USCIS Lockbox. Please see the attached document for more information on best practices.

Follow Up Questions and Answers from the OIDO Session

Follow Up Questions and Answers from the Office of the Immigration Detention Ombudsman (OIDO) Listening Session.

The CIS Ombudsman's Listening Session: Get to Know OIDO

This is a summary page for the OIDO-CISOMB joint webinar.

The CIS Ombudsman's Webinar Series: USCIS Introduces e-Filing for Initial Form I-821

Page for information on webinar on online filing of Form I-821, Application for Temporary Protected Status.

The CIS Ombudsman's Webinar Series: 2021 Annual Report

On July 14, 2021, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a webinar highlighting its 2021 Annual Report to Congress.