Citizenship and Immigration Services
Managed by U.S. Citizenship and Immigration Services (USCIS), the United States’ lawful immigration system is one of the most generous in the world.
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DHS/USCIS/PIA-070 USCIS ServiceNow: Service Desk
The Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS), Office of Information Technology (OIT) offers technical support to USCIS employees, contractors, and non-USCIS personnel who have access to USCIS systems for official business. USCIS ServiceNow serves as the incident management system for service requests. USCIS is conducting this Privacy Impact Assessment (PIA) to evaluate the privacy risks and mitigations associated with the collection, use, and maintenance of personally identifiable information (PII) provided by individuals seeking USCIS Service Desk support.
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Executive Actions
November 21, 2014. The President asked Secretary Johnson and Attorney General Eric Holder to undertake a rigorous and inclusive review to inform recommendations on reforming our broken immigration system through executive action. This review sought the advice and input from the men and women charged with implementing the policies, as well as the ideas of a broad range of stakeholders and Members of Congress from both sides of the aisle. Our assessment identified the following ten areas where we, within the confines of the law, could take action to increase border security, focus enforcement resources, and ensure accountability in our immigration system.
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Exercising Prosecutorial Discretion with Respect to Individuals Who Came to the United States as Children and with Respect to Certain Individuals Who Are the Parents of U.S. Citizens or Permanent Residents
Exercising Prosecutorial Discretion with Respect to Individuals Who Came to the United States as Children and with Respect to Certain Individuals Who Are the Parents of U.S. Citizens or Permanent Residents -
Fiscal Year 1998 Statistical Yearbook - Immigrant Tables
1998 Statistical Yearbook - Immigrant Tables
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Information for Law Enforcement Officials: Immigration Options for Victims of Human Trafficking
This two-page fact sheet informs law enforcement officials and answers frequently asked questions on the immigration relief options for victims of human trafficking through DHS (ICE and USCIS). The sheet covers Continued Presence and U and T visas.
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Memo for Honduras Designation for Protected Status
November 6, 2017 Memo detailing the relevant provisions of the Immigration and Nationality Act pertaining to Temporary Protected Status (TPS) determinations, and information regarding the country conditions in Honduras.
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Memo for Nicaragua Designation for Protected Status
November 6, 2017 Memo detailing the relevant provisions of the Immigration and Nationality Act pertaining to Temporary Protected Status (TPS) determinations, and information regarding the country conditions in Nicaragua.
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Ombudsman Message in 2014 Annual Report
Read Citizenship and Immigration Services Ombudsman Maria M. Odom's message introducing the 2014 Annual Report to Congress.
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Message from Citizenship and Immigration Services Ombudsman Maria M. Odom in the 2016 Annual Report to Congress
Read Citizenship and Immigration Services Ombudsman Maria M. Odom's message introducing the 2016 Annual Report to Congress.
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Recommendations to Improve the Petitioner Information Management Service
Recommendations to Improve the Petitioner Information Management Service. The Office of the Citizenship and Immigration Services Ombudsman made recommendations to USCIS, and USCIS issued a response on August 13, 2012.