Best Practices Collection
Information promoted by the department as being correct or most effective.
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Tips for Submitting a Case Assistance Request
Tips for how to best request case assistance from the CIS Ombudsman office.
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Fireside Chat with CIS Ombudsman Phyllis Coven and USCIS Director Ur Jaddou
Summary page for the Fireside Chat event with USCIS Director Ur Jaddou and CIS Ombudsman Phyllis Coven, held September 21, 2022.
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The CIS Ombudsman's Webinar Series: Interagency Engagement on International Student Issues
Publication page for materials for Interagency Webinar on International Student Issues
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The CIS Ombudsman's Webinar Series: Overview of USCIS Online Accounts for Attorneys and Accredited Representatives
Publication page for materials for Webinar on Overview of USCIS Online Accounts for Attorneys and Accredited Representatives.
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The CIS Ombudsman's Webinar Series: 2022 Annual Report
On July 19, 2022, the CIS Ombudsman hosted a webinar highlighting its 2022 Annual Report to Congress.
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The CIS Ombudsman's Webinar Series: USCIS' Backlog Reduction Efforts
On June 22, 2022, the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a webinar to discuss USCIS' backlog reduction efforts.
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CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2022
CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2022.
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Law Enforcement Resources
This guide highlights many of DHS's resources available, including training and grant opportunities, to increase our nation’s ability to prevent acts of violence and increase our resilience to evolving threats.
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Innovation Resource Library
The Procurement Information Lab (PIL) is a DHS framework aimed at experimenting with innovative acquisition techniques across the DHS enterprise.
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Follow Up Questions and Answers from the CIS Ombudsman's Webinar Series: Overview of myUSCIS for Applicants
Follow Up Questions and Answers from the CIS Ombudsman's Webinar: Overview of myUSCIS for Applicants.