Office of the Citizenship and Immigration Services Ombudsman
The Office of the Citizenship and Immigration Services Ombudsman is dedicated to improving the quality of citizenship and immigration services delivered to the public by providing individual case assistance, as well as making recommendations to improve the administration of immigration benefits by U.S. Citizenship and Immigration Services.
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The CIS Ombudsman’s Webinar Series: Engagement with USCIS on Customer Experience Enhancements
On September 26, 2023, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a joint webinar with U.S. Citizenship and Immigration Services (USCIS) on recent customer experience (CX) enhancements and online tools.
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Afghan Re-Parole Process Tip Sheet
A tip sheet on navigating the Afghan re-parole application process
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Tip Sheet: How F-1 Students Seeking OPT Can Avoid Form I-765 Delays
Tips for F-1 OPT students filing I-765
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The CIS Ombudsman’s Webinar: Naturalization Test Redesign Initiative
Publication page for materials for the Webinar on the Naturalization Test Redesign Initiative, held July 19, 2023.
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The CIS Ombudsman’s Webinar Series: 2023 Annual Report
On July 11, 2023, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a webinar highlighting its 2023 Annual Report to Congress.
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The CIS Ombudsman's Webinar: Engagement with USCIS on Afghan Re-parole
Publication page for materials for Webinar on the Streamlined Fee-Exempted Re-parole Application Process for Certain Afghan Nationals.
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Tips for Submitting a Case Assistance Request
Tips for how to best request case assistance from the CIS Ombudsman office.
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Listening Session: Options for Laid-Off Foreign Workers
On January 19, 2023, the CIS Ombudsman hosted a listening session to hear concerns from stakeholders and present options for laid-off foreign workers.
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The CIS Ombudsman's Webinar Series: Employment-Based Immigrant Visas II
October 25, 2022, CIS Ombudsman hosted a webinar about USCIS' efforts to use all available immigrant visas in FY23 and its efforts and successes in FY22.
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Fireside Chat
Summary page for the Fireside Chat event with USCIS Director Ur Jaddou and CIS Ombudsman Phyllis Coven, held September 21, 2022.