Office of the Citizenship and Immigration Services Ombudsman
The Office of the Citizenship and Immigration Services Ombudsman is dedicated to improving the quality of citizenship and immigration services delivered to the public by providing individual case assistance, as well as making recommendations to improve the administration of immigration benefits by U.S. Citizenship and Immigration Services.
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Tips for Submitting a Case Assistance Request
Tips for how to best request case assistance from the CIS Ombudsman office.
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Listening Session: Options for Laid-Off Foreign Workers
On January 19, 2023, the CIS Ombudsman hosted a listening session to hear concerns from stakeholders and present options for laid-off foreign workers.
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The CIS Ombudsman's Webinar Series: Employment-Based Immigrant Visas II
October 25, 2022, CIS Ombudsman hosted a webinar about USCIS' efforts to use all available immigrant visas in FY23 and its efforts and successes in FY22.
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Fireside Chat
Summary page for the Fireside Chat event with USCIS Director Ur Jaddou and CIS Ombudsman Phyllis Coven, held September 21, 2022.
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The CIS Ombudsman's Webinar: Interagency International Student Issues
Publication page for materials for Interagency Webinar on International Student Issues
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The CIS Ombudsman's Webinar: Overview of USCIS Online Accounts for Attorneys and Representatives
Publication page for materials for Webinar on Overview of USCIS Online Accounts for Attorneys and Accredited Representatives.
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The CIS Ombudsman's Webinar: 2022 Annual Report
On July 19, 2022, the CIS Ombudsman hosted a webinar highlighting its 2022 Annual Report to Congress.
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The CIS Ombudsman's Webinar Series: USCIS' Backlog Reduction Efforts
On June 22, 2022, the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a webinar to discuss USCIS' backlog reduction efforts.
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CIS Ombudsman's Recommendations to USCIS 2022
CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2022.
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The CIS Ombudsman's Listening Session: USCIS API
Publication page for readout for listening session on developing a USCIS API.