U.S. flag

An official website of the United States government

Government Website

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Safely connect using HTTPS

Secure .gov websites use HTTPS
A lock () or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

  1. Home
  2. News
  3. Publications Library
  4. Citizenship And Immigration Services Ombudsman

Office of the Citizenship and Immigration Services Ombudsman

The Office of the Citizenship and Immigration Services Ombudsman is dedicated to improving the quality of citizenship and immigration services delivered to the public by providing individual case assistance, as well as making recommendations to improve the administration of immigration benefits by U.S. Citizenship and Immigration Services.

  • Lockbox Contact Tip Sheet

    The CIS Ombudsman has worked with USCIS on the following tip sheet on when and how to contact a USCIS Lockbox.

  • CIS Ombudsman Strategic Plans

    The Office of the Citizenship and Immigration Ombudsman (CIS Ombudsman) aims to be a champion for a transparent and efficient immigration benefits system administered by U.S. Citizenship and Immigration Services (USCIS). Our strategic plans help us to effectively carry out our mission through casework, stakeholder engagement, and policy recommendations.

  • Follow Up Q&A from myUSCIS for Applicants

    Follow Up Questions and Answers from the CIS Ombudsman's Webinar: Overview of myUSCIS for Applicants.

  • The CIS Ombudsman's Listening Session: DHS Form 7001

    On February 7, 2022, the Office of the CIS Ombudsman hosted a listening session, provided an overview of the form revisions, and gathered feedback.

  • The CIS Ombudsman's Webinar Series: myUSCIS for Applicants

    January 20, 2022, the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a public webinar providing an overview of myUSCIS.

  • DHS Form 7001 with Instructions

    DHS Form 7001, Case Assistance Form, is used to request case assistance from the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman).

  • CIS Ombudsman's Organizational Chart

    Organizational Chart for the CIS Ombudsman.

  • CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2016

    CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2016

  • Follow up Questions and Answers from the USCIS’ Processing of Concurrently Pending Forms N-400 and Forms I-751 Webinar

    On October 7, 2020, the Department of Homeland Security’s Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a public webinar to discuss USCIS’ Processing of Concurrently Pending Forms N-400 (Application for Naturalization) and Forms I-751 (Petition to Remove Conditions on Residence). Subject matter experts (SMEs) from U.S. Citizenship and Immigration Services (USCIS) also joined this session and they committed to provide answers (in writing) to the additional questions from stakeholders after the webinar.

  • Lockbox Tip Sheet

    The CIS Ombudsman has worked with USCIS on the following tip sheet on how best to use the USCIS Lockbox. Please see the attached document for more information on best practices.