The Ombudsman’s Office was created by Congress in the Homeland Security Act of 2002 to help individuals and employers who need to resolve a problem with U.S. Citizenship and Immigration Services (USCIS) and to make recommendations to fix systemic problems and improve the quality of services provided by USCIS.
Abstract and Full Copy Homeland Security Presidential Directive 12: Policy for a Common Identification Standard for Federal Employees and Contractors.
Abstract and Full Copy for Homeland Security Presidential Directive 7: Critical Infrastructure Identification, Prioritization, and Protection.
List of senior leaders at the Department.
Information on how to file an equal employment opportunity complaint