General Immigration Resources from the Citizenship and Immigration Services Ombudsman's Office.
These periodic updates will share information on current trends and issues to assist individuals and employers in resolving problems with USCIS.
The Ombudsman recommends ways to fix systemic problems that people face when they seek services from USCIS.
The Ombudsman’s Office hosts public teleconferences to share information on specific topics and to hear your comments and suggestions regarding your interactions with USCIS.
A summary of the most pervasive and serious problems encountered by individuals and employers applying for immigration benefits with USCIS.
Submitting a Request for Case Assistance: Form DHS-7001; Instructions; Tip Sheet and Checklist; FAQs; Requests as an Attorney or Accredited Representative; and Ombudsman Scope of Assistance.
Location: Fort Detrick, MD
The Ombudsman’s Office was created by Congress in the Homeland Security Act of 2002 to help individuals and employers who need to resolve a problem with U.S. Citizenship and Immigration Services (USCIS) and to make recommendations to fix systemic problems and improve the quality of services provided by USCIS.