Next Generation 9-1-1 (NG9-1-1) systems, which operate on an Internet Protocol (IP) platform, enable interconnection among a wide range of public and private networks, such as wireless networks, the Internet, and regular phone networks. NG9-1-1 systems enhance the capabilities of today’s 9-1-1 networks, allowing compatibility with more types of communication, providing greater situational awareness to dispatchers and emergency responders, and establishing a level of resiliency not previously possible. NG9-1-1 will allow Emergency Communication Centers (ECCs)/Public Safety Answering Points (PSAPs) to accept and process a range of information from responders and the public, including text, images, video, and voice calls. CISA, in conjunction with the SAFECOM-NCSWIC Next Generation 9-1-1 (NG911) Working Group, uses stakeholder feedback from multiple levels of government to identify, document, and develop informational products and refine innovative concepts that will facilitate the transition to NG911.
The SAFECOM-NCSWIC Next Generation 9-1-1 (NG911) Working Group utilizes stakeholder feedback from multiple levels of government to identify, document, and develop work products that will facilitate the transition to NG911.
Cyber Risks to NG911 White Paper
The Cyber Risks to 9-1-1 (NG911) White Paper provides an overview of the cyber risks that will be faced by NG911 systems. It is intended to serve only as an informational tool for system administrators to better understand the full scope and range of potential risks, as well as recommend mitigations to these risks. Developed by DHS CISA in conjunction with the Department of Transportation, the White Paper is an introduction to improving the cybersecurity posture of NG911 systems nationwide.
NG911 Self-Assessment Tool
The NG911 Self-Assessment Tool helps ECC/PSAP administrators and oversight personnel evaluate a system’s NG911 maturity state and understand the next steps necessary to continue NG911 deployment progress. The NG911 Self-Assessment Tool is available online at 911.gov. This easy-to-use checklist establishes a common terminology and identifies key milestones to help 911 call centers understand the multi-year NG911 implementation process. To learn more about the Self-Assessment Tool and other helpful NG911 resources, visit 911.gov. For any questions about the NG911 Self-Assessment Tool, please contact firstname.lastname@example.org.