The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) is dedicated to improving the quality of citizenship and immigration services delivered to the public by providing individual case assistance, identifying systemic issues, and making recommendations to improve the administration of immigration benefits by U.S. Citizenship and Immigration Services (USCIS).
Our mission is to:
- Assist individuals and employers in resolving problems experienced when seeking immigration benefits from USCIS;
- Identify trends and areas in which individuals and employers have problems dealing with USCIS; and
- Recommend changes in USCIS’ administrative practices to mitigate problems and enhance processes.