The Office of the Citizenship and Immigration Services Ombudsman (Ombudsman) is dedicated to improving the quality of citizenship and immigration services delivered to the public by providing individual case assistance, as well as making recommendations to improve the administration of immigration benefits by U.S. Citizenship and Immigration Services (USCIS).
Created by section 452 of the Homeland Security Act of 2002, the Ombudsman is an impartial and confidential resource that is independent of USCIS.
Julie Kirchner serves as the fifth Citizenship and Immigration Services Ombudsman at the Department of Homeland Security.
- 2019 Annual Report to Congress
- 2018 Annual Report to Congress
- 2017 Annual Report to Congress
- 2017 Seventh Annual Conference - Conference Agenda
- 2017 USCIS Response
- 2017 Annual Report Recap
- DHS Announces New CIS Ombudsman Julie Kirchner
How We Can Help
Submitting a Request for Case Assistance: Form DHS-7001; Instructions; Tip Sheet and Checklist; FAQs; Requests as an Attorney or Accredited Representative; and Ombudsman Scope of Assistance.
The Ombudsman recommends ways to fix systemic problems that people face when they seek services from USCIS.
Share information on specific topics and discuss interactions with USCIS.
A summary of the most pervasive and serious problems encountered by individuals and employers applying for immigration benefits with USCIS.
Sign up to receive updates on teleconferences and events hosted by CISOMB.