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The Office of the Citizenship and Immigration Services Ombudsman

The Office of the Citizenship and Immigration Services Ombudsman (Ombudsman) is dedicated to improving the quality of citizenship and immigration services delivered to the public by providing individual case assistance, as well as making recommendations to improve the administration of immigration benefits by U.S. Citizenship and Immigration Services (USCIS).

Created by section 452 of the Homeland Security Act of 2002, the Ombudsman is an impartial and confidential resource that is independent of USCIS.

Your Ombudsman

Michael Dougherty serves as the sixth Citizenship and Immigration Services Ombudsman at the Department of Homeland Security.

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Last Published Date: February 21, 2020

The Office of the Citizenship and Immigration Services Ombudsman News & Updates RSS Icon

Feb 6

On February 5, 2020, USCIS posted several new or revised forms to its website in response to the implementation of its Inadmissibility on Public Charge Grounds Final Rule.

Jan 23

USCIS' intake process now includes a review of the entire Form I-918 and/or I-918, Supplement A for completeness – beyond containing the proper signature, fee, and supporting documents. Forms submitted without every applicable field completed, as stated above, will be rejected.

Apr 2

On February 14, 2019, the Office of the Citizenship and Immigration Services Ombudsman (Ombudsman) hosted a teleconference with speakers from U.S. Citizenship and Immigration Services (USCIS) to discuss how the agency is changing the way it provides support services to applicants.  USCIS is calling this initiative the Information Services Modernization Program, or InfoMod for short.

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