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CIS Ombudsman

The Office of the Citizenship and Immigration Services Ombudsman (Ombudsman) is dedicated to improving the quality of citizenship and immigration services delivered to the public by providing individual case assistance, as well as making recommendations to improve the administration of immigration benefits by U.S. Citizenship and Immigration Services (USCIS).

Created by section 452 of the Homeland Security Act of 2002, the Ombudsman is an impartial and confidential resource that is independent of USCIS.

Your Ombudsman

Julie Kirchner serves as the fifth Citizenship and Immigration Services Ombudsman at the Department of Homeland Security.

Ombudsman Spotlight

DHS & USCIS Updates:

How We Can Help

Last Published Date: February 22, 2018

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Sep 13

After careful consideration of available information and consultation with interagency partners, Acting Secretary of Homeland Security Elaine Duke today issued a Binding Operational Directive (BOD) directing Federal Executive Branch departments and agencies to take actions related to the use or presence of information security products, solutions, and services supplied directly or indirectly by AO Kaspersky Lab or related entities.

Aug 21

Did you know the Department of Homeland Security (DHS) is one of two agencies responsible for defending America’s agriculture and food system from disaster?

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