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CIS Ombudsman

The Office of the Citizenship and Immigration Services Ombudsman (Ombudsman) is dedicated to improving the quality of citizenship and immigration services delivered to the public by providing individual case assistance, as well as making recommendations to improve the administration of immigration benefits by U.S. Citizenship and Immigration Services (USCIS).

Created by section 452 of the Homeland Security Act of 2002, the Ombudsman is an impartial and confidential resource that is independent of USCIS.

Your Ombudsman

Julie Kirchner serves as the fifth Citizenship and Immigration Services Ombudsman at the Department of Homeland Security.

Ombudsman Spotlight

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Last Published Date: July 17, 2018

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Apr 2

On February 14, 2019, the Office of the Citizenship and Immigration Services Ombudsman (Ombudsman) hosted a teleconference with speakers from U.S. Citizenship and Immigration Services (USCIS) to discuss how the agency is changing the way it provides support services to applicants.  USCIS is calling this initiative the Information Services Modernization Program, or InfoMod for short.

Mar 20

Earlier this month, U.S. Citizenship and Immigration Services (USCIS) announced its plan to release a revised Form I-539 and Form I-539A, Supplemental Information for Application to Extend/Change Nonimmigrant Status (edition date 02/04/19) on March 11, 2019. The revised form makes several changes, including the addition of signature and biometrics fee requirements.

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