The Office of the Citizenship and Immigration Services Ombudsman (Ombudsman) is dedicated to improving the quality of citizenship and immigration services delivered to the public by providing individual case assistance, as well as making recommendations to improve the administration of immigration benefits by U.S. Citizenship and Immigration Services (USCIS).
Created by section 452 of the Homeland Security Act of 2002, the Ombudsman is an impartial and confidential resource that is independent of USCIS.
Michael Dougherty serves as the sixth Citizenship and Immigration Services Ombudsman at the Department of Homeland Security.
- 2020 Annual Report to Congress
- USCIS Response to the Ombudsman's 2019 Annual Report
- 2019 Annual Report to Congress
- USCIS Responses to Ombudsman Annual Reports
How We Can Help
An overview of when and how to submit a case assistance request with the Ombudsman's Office.
The Ombudsman recommends ways to fix systemic problems that people face when they seek services from USCIS.
Share information on specific topics and discuss interactions with USCIS.
A summary of the most pervasive and serious problems encountered by individuals and employers applying for immigration benefits with USCIS.
Contacting the Ombudsman
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