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The Office of the Citizenship and Immigration Services Ombudsman

The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) is dedicated to improving the quality of citizenship and immigration services delivered to the public by providing individual case assistance, as well as making recommendations to improve the administration of immigration benefits by U.S. Citizenship and Immigration Services (USCIS).

Created by section 452 of the Homeland Security Act of 2002, the CIS Ombudsman is an impartial and confidential resource that is independent of USCIS.

Your CIS Ombudsman

Nathan Stiefel currently serves as the Deputy Ombudsman for the Office of the Citizenship and Immigration Services Ombudsman at the Department of Homeland Security.

CIS Ombudsman Spotlight

How We Can Help

Last Published Date: January 29, 2021

The Office of the Citizenship and Immigration Services Ombudsman News & Updates RSS Icon

Feb 2

Secretary Mayorkas released the following statement in support of President Biden's Executive Orders to reform our immigration processes.

Feb 1

DHS and its Federal government partners fully support equal access to the COVID-19 vaccines and vaccine distribution sites for undocumented immigrants. It is a moral and public health imperative to ensure that all individuals residing in the United States have access to the vaccine.

Jan 29

DHS Acting Secretary Pekoske announced an 18-month extension and re-designation of Syria’s Temporary Protected Status (TPS) designation. This action enables over 6,700 eligible Syrian nationals (and individuals without nationality who last resided in Syria) to retain their TPS through September 2022 and allows approximately 1,800 additional individuals to file initial applications to obtain such status.

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