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CIS Ombudsman

The Office of the Citizenship and Immigration Services Ombudsman (Ombudsman) is dedicated to improving the quality of citizenship and immigration services delivered to the public by providing individual case assistance, as well as making recommendations to improve the administration of immigration benefits by U.S. Citizenship and Immigration Services (USCIS).

Created by section 452 of the Homeland Security Act of 2002, the Ombudsman is an impartial and confidential resource that is independent of USCIS.

Your Ombudsman

Julie Kirchner serves as the fifth Citizenship and Immigration Services Ombudsman at the Department of Homeland Security.

Ombudsman Spotlight

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Last Published Date: July 17, 2018

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Dec 26

NOTICE: Due to the lapse in federal funding, this website will not be actively managed. This website was last updated on December 21, 2018 and will not be updated until after funding is enacted. As such, information on this website may not be up to date. Transactions submitted via this website might not be processed and we will not be able to respond to inquiries until after appropriations are enacted.

Jul 19

Secretary of Homeland Security Kirstjen M. Nielsen has announced her determination that an extension of the Temporary Protected Status (TPS) designation for Somalia is warranted pursuant to the Immigration and Nationality Act. After carefully reviewing conditions in Somalia with interagency partners, Secretary Nielsen determined the ongoing armed conflict and extraordinary and temporary conditions that support Somalia’s current designation for TPS continue to exist. Therefore, pursuant to the statute, she has extended Somalia’s TPS designation for 18 months.

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