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The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) assists individuals and employers in resolving difficulties they are experiencing with U.S. Citizenship and Immigration Services (USCIS). You can submit DHS Form 7001 online below to request our help.
To request case assistance, complete the form sections below and select the “Submit” button. Make sure to complete every section that applies to you and to check your information before submitting. You can read our tip sheet on submitting a case assistance request before you begin. If you are having problems completing the form, you can call us at 1-855-882-8100 or email email@example.com to ask for help.
Congress established the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) as an external ombudsman to assist individuals and employers unable to resolve issues directly with U.S. Citizenship and Immigration Services (USCIS). The CIS Ombudsman is an independent office within the U.S. Department of Homeland Security (DHS), and not part of USCIS.
To receive assistance with an issue regarding an application or petition with USCIS, submit this form to the CIS Ombudsman using the instructions below.
You must try to resolve your issue directly with USCIS first before filing DHS Form 7001. View ways to seek help from USCIS. If you have tried to address your issue directly with USCIS and still need to request case assistance from the CIS Ombudsman, you may submit DHS Form 7001 and describe in the first section below what actions you have taken to resolve your issue with USCIS. The CIS Ombudsman will allow exceptions to this requirement only in very limited circumstances.
Please have the following information available to complete this form, if applicable:
Form G-28: If you are a legal representative, you must submit the Notice of Entry of Appearance (Form G-28) that you have already submitted to USCIS for the application/petition for which you seek our assistance.
For expedite requests: If you are requesting expedited assistance, you must submit documentary evidence of the urgency or hardship (e.g., medical records, financial documents, letter from employer, etc.) that demonstrates how the individual or employer will be unable to withstand the hardship. Please do not include private or personally identifiable information that is not relevant to assessing your request.
Please submit your completed, signed, and dated DHS Form 7001, including supporting documentation, by one of the following methods:
Check all that apply and provide the following information in the box, where applicable:
Our office will not contact USCIS on your behalf unless you have indicated prior actions taken with USCIS.
See the USCIS Contact Us web page for additional information and addresses.
Check all that apply and submit a copy of any response received.
Our office may defer action until USCIS has ruled on your appeal/motion or has responded to the third party.
List all applications and/or petitions pending with USCIS related to your request for assistance. Please provide the USCIS receipt date, USCIS form number, and receipt numbers. List all available receipt numbers. The receipt number is in the top left corner of your Notice of Action (USCIS Form I-797). Receipt number format: EAC1012345678; MSC0944556677. Do not include dashes between the characters. If you do not have a receipt number, please provide a USCIS form number and receipt date.
Check the "Primary" box next to the USCIS receipt number for which you seek assistance.
Identify the individual or employer encountering difficulties with USCIS.
Please do not list the beneficiary, attorney, or accredited representative here.
Complete Section 11 to provide beneficiary information.
Provide contact information for the individual (applicant/petitioner) or employer encountering difficulties with USCIS.
If you provide a legal representative's contact information instead of the individual or employer's contact information, you must submit Form G-28. See Section 10.
NOTE: Keep your address up to date by contacting USCIS.
Upload additional information related to your case, such as paperwork you submitted to USCIS, documents you received from USCIS, or other information or documentation you feel is important to your case.
If you are requesting expedited processing, you must submit supporting documentation.
Include up to 10 attachments and indicate the Document Type below.
The applicant/petitioner must sign this section. If
they do not, we will treat your request as
I certify, under penalty of perjury under the laws of the United States of America, that the foregoing is true and correct, and that I am the individual or employer encountering difficulties with USCIS and I understand that any falsification of this statement is punishable under the provisions of 18 U.S.C. Section 1001 by a fine of not more than $10,000 or by imprisonment of not more than five years or both, and that requesting or obtaining any record(s) under the false pretenses is punishable under the provisions of 5 U.S.C. Section 552a (i)(3) by a fine of not more than $5,000. Further, pursuant to 5 U.S.C. Section 522a(b), I authorize the Office of the Citizenship and Immigration Services Ombudsman to release all information relating to the individual or employer above mentioned to USCIS.
Please complete this section if you are an attorney or an accredited representative.
Form G-28: If you are a legal representative, you must submit the Notice of Entry of Appearance (Form G-28) that you already have submitted to USCIS for the application/petition for which you seek our assistance.
Please add the number of beneficiaries below.
Authority: 6 U.S.C. Section 272 authorizes the collection of this information.
Purpose: The CIS Ombudsman will use the information provided to assist an individual or employer with the request for case assistance.
Routine Use: The information will be used by and disclosed to DHS personnel and contractors or other agents who need the information to assist in activities related to your case assistance request. DHS may also share the information provided in accordance with the routine uses listed in DHS/CISOMB-001 Case Assistance Analytics and Data Integration System of Records Notice, 86 FR 59408, October 27, 2021.
Disclosure: Providing this information is voluntary. However, failure to provide the requested information may delay or prevent the CIS Ombudsman from assisting with your case.
The public reporting burden to complete this information collection is estimated at one hour per response, including the time for reviewing instructions, searching existing data sources, gathering, and maintaining the necessary data, and completing and reviewing the collected information. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid Office of Management and Budget (OMB) control number 1601-0004 and expiration date 9/30/2025. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to the CIS Ombudsman at the email or mailing address listed above.
Before you submit, check section 8 to confirm that you have uploaded Form G-28 (if applicable) and supporting documentation explaining your issue. This will prevent delays in processing your request.