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Citizenship and Immigration Services Ombudsman

OMB 1601-0004 Case Assistance (DHS-7001)

The Office of the Citizenship and Immigration Services Ombudsman (Ombudsman’s Office) assists individuals and employers who are unable to resolve problems directly with U.S. Citizenship and Immigration Services (USCIS). To receive assistance with a problem regarding an application or petition pending at USCIS, you may submit this form to the Ombudsman’s Office after first trying to resolve the problem with USCIS. Please note the Ombudsman’s Office cannot provide legal advice. It is an independent office within the U.S. Department of Homeland Security (DHS) and is not part of USCIS.

Before You Submit a Request to the Citizenship and Immigration Services Ombudsman:

Before asking the Ombudsman’s Office for help with an application or petition, you first should try to resolve the problem with USCIS by using one of the following methods:

  • Contact USCIS for assistance at 1-800-375-5283.
  • Request assistance from USCIS using its e-Request tool.

Alert: USCIS Receipt Notice Delays

The CIS Ombudsman is issuing this alert to notify individuals and employers of USCIS delays in issuing receipt notices from the agency’s Lockbox intake facilities and the actions the CIS Ombudsman is taking to address these delays.

Based on requests for case assistance submitted to our office, USCIS is taking as long as 8 to 9 weeks to issue receipt notices for some applications and petitions.

In response to our attempts to work with USCIS to secure receipt notices, the agency has responded that it is unable to expedite their issuance. We will continue to try to assist individuals who have not received a Notice of Action (Form I-797C) 90 days after their application/petition was received at USCIS. Applicants who have not received a receipt notice within 60 days of filing should first contact USCIS. If USCIS does not respond to your inquiry within 30 days, you may submit a request for case assistance to the CIS Ombudsman.

The CIS Ombudsman is working with USCIS to find solutions to mitigate the harm to applicants impacted by the delays in issuing receipt notices.

For more information, please read USCIS’ announcement

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Last Published Date: January 29, 2020
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