You are here

Citizenship and Immigration Services Ombudsman

OMB 1601-0004 Case Assistance (DHS-7001)

The Office of the Citizenship and Immigration Services Ombudsman (Ombudsman’s Office) assists individuals and employers who are unable to resolve problems directly with U.S. Citizenship and Immigration Services (USCIS). To receive assistance with a problem regarding an application or petition pending at USCIS, you may submit this form to the Ombudsman’s Office after first trying to resolve the problem with USCIS. Please note the Ombudsman’s Office cannot provide legal advice. It is an independent office within the U.S. Department of Homeland Security (DHS) and is not part of USCIS.

Before You Submit a Request to the Citizenship and Immigration Services Ombudsman:

Before asking the Ombudsman’s Office for help with an application or petition, you first should try to resolve the problem with USCIS by using one of the following methods:

  • Contact USCIS for assistance at 1-800-375-5283.
  • Request assistance from USCIS using its e-Request tool.

Expand All Sections

Collapse All Sections

Last Published Date: August 6, 2019
Back to Top