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Citizenship and Immigration Services Ombudsman

OMB 1601-0004 Case Assistance (DHS-7001)

The Office of the Citizenship and Immigration Services Ombudsman (Ombudsman’s Office) assists individuals and employers who are unable to resolve problems directly with U.S. Citizenship and Immigration Services (USCIS). To receive assistance with a problem regarding an application or petition within USCIS, you may submit this form to the Ombudsman’s Office after trying all means to resolve the problem with USCIS. Please note the Ombudsman’s Office cannot provide legal advice. It is an independent office within the U.S. Department of Homeland Security (DHS) and is not part of USCIS.

Before You Submit a Request to the Citizenship and Immigration Services Ombudsman:

Before asking the Ombudsman’s Office for help with an application or petition, you first should try to resolve the problem with USCIS by using all of the following methods: 

  • Obtain information about the case at MyUSCIS Case Status at uscis.gov.
  • Contact the National Customer Service Center (NCSC) for assistance at 1-800-375-5283.
  • Request assistance from USCIS using their e-Request tool to check on appointment accommodations, typographic errors, delayed delivery of documents, notices or cards by mail or if a pending application is beyond the normal processing times.
  • Make an appointment to speak directly with a USCIS Immigration Services Officer at a local office through the InfoPass system. Appointments may be made online at https://my.uscis.gov/appointment.
Last Published Date: May 16, 2019
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