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Office of the Citizenship and Immigration Services Ombudsman

The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) serves as a liaison between the public and U.S. Citizenship and Immigration Services (USCIS). On any given day, we:

  • Help individuals and employers resolve issues they are having with USCIS.
  • Hold engagements to hear from the public about their experiences with USCIS.
  • Identify issues in the immigration system and make recommendations to USCIS on how to address these problems.

We are an independent office within DHS and are not part of USCIS. This means we cannot approve or deny cases. We also cannot provide legal advice.

Phyllis Coven serves as the seventh CIS Ombudsman and Nathan Stiefel is the Deputy CIS Ombudsman.


  • How to Submit a Case Assistance Request

    Keyboard Typing and Computer Checklist

    Learn how to request our help with an issue you are having with USCIS.

  • Outreach


    Sign up for our upcoming engagements and view summaries from past webinars.

  • Recommendations


    See the recommendations we send to USCIS.

  • Frequently Asked Questions

    Question and answer

    Find information on current issues and how we can help.

  • Who We Are

    General information

    Learn who we are and how to contact us.

  • Annual Report

    Pictograph displaying statistics illustration

    Read our annual report to Congress.

  • Resources


    Immigration resources to help you navigate the citizenship and immigration process.

Last Updated: 04/22/2022