1
00:00:02,149 --> 00:00:04,260
Three story commercial building

2
00:00:04,260 --> 00:00:07,430
with smoke showing from the third floor.

3
00:00:12,259 --> 00:00:17,130
Although the primary calling method
for GETS is through the main GETS access

4
00:00:17,130 --> 00:00:21,420
numbers shown on the front of your card
sometimes an organization's telephone

5
00:00:21,420 --> 00:00:25,890
system settings or network issues can
stop GETS calls from going through.

6
00:00:25,890 --> 00:00:30,000
If this happens, GETS has several
alternate numbers that can still provide

7
00:00:30,000 --> 00:00:34,860
access to GETS.  These numbers are
printed on the back of the card. To make

8
00:00:34,860 --> 00:00:39,329
a call, simply dial any of the alternate
numbers listed on the back of the card.

9
00:00:39,329 --> 00:00:44,360
You can use any of the carrier's
toll-free gets numbers. You don't have to

10
00:00:44,360 --> 00:00:49,040
subscribe to the specific carrier
service to call its access number.

11
00:00:49,040 --> 00:00:55,060
For example, someone with Verizon service can
still use AT&T GETS access numbers.

12
00:00:55,080 --> 00:00:59,750
When you dial an alternate number, it can take
30 to 60 seconds for the call to connect.

13
00:00:59,750 --> 00:01:06,960
Once connected, you'll hear a prompt. Then
enter your PIN which is listed on the

14
00:01:06,960 --> 00:01:10,799
front of the card.  When you hear the
voice prompt  - please enter your

15
00:01:10,800 --> 00:01:16,080
destination number now - dial the number
you're trying to call.  Do not enter the

16
00:01:16,080 --> 00:01:21,820
one before the area code. You'll then
hear an announcement telling you what

17
00:01:21,820 --> 00:01:23,660
network you've been connected to.

18
00:01:23,660 --> 00:01:25,580
You are using GETS Verizon.

19
00:01:25,580 --> 00:01:27,340
Yes this is dispatcher Hopkins.

20
00:01:27,500 --> 00:01:31,780
Your call will then be routed to its
destination. During periods of high

21
00:01:31,780 --> 00:01:36,720
network traffic, it may take up to 60
seconds to connect your call.  Use these

22
00:01:36,720 --> 00:01:41,070
alternate numbers whenever you're unable
to get a call through using the standard

23
00:01:41,070 --> 00:01:46,240
GETS access numbers . You can try as many
as you need until your call goes through.

24
00:01:46,420 --> 00:01:50,460
If you experience issues getting your
calls through during an emergency or

25
00:01:50,460 --> 00:01:55,950
while making test calls,  please contact
the DHS Priority Telecommunication

26
00:01:55,950 --> 00:02:00,460
Service Center after the event so we can
help troubleshoot the issue.