1 00:00:02,149 --> 00:00:04,260 Three story commercial building 2 00:00:04,260 --> 00:00:07,430 with smoke showing from the third floor. 3 00:00:12,259 --> 00:00:17,130 Although the primary calling method for GETS is through the main GETS access 4 00:00:17,130 --> 00:00:21,420 numbers shown on the front of your card sometimes an organization's telephone 5 00:00:21,420 --> 00:00:25,890 system settings or network issues can stop GETS calls from going through. 6 00:00:25,890 --> 00:00:30,000 If this happens, GETS has several alternate numbers that can still provide 7 00:00:30,000 --> 00:00:34,860 access to GETS. These numbers are printed on the back of the card. To make 8 00:00:34,860 --> 00:00:39,329 a call, simply dial any of the alternate numbers listed on the back of the card. 9 00:00:39,329 --> 00:00:44,360 You can use any of the carrier's toll-free gets numbers. You don't have to 10 00:00:44,360 --> 00:00:49,040 subscribe to the specific carrier service to call its access number. 11 00:00:49,040 --> 00:00:55,060 For example, someone with Verizon service can still use AT&T GETS access numbers. 12 00:00:55,080 --> 00:00:59,750 When you dial an alternate number, it can take 30 to 60 seconds for the call to connect. 13 00:00:59,750 --> 00:01:06,960 Once connected, you'll hear a prompt. Then enter your PIN which is listed on the 14 00:01:06,960 --> 00:01:10,799 front of the card. When you hear the voice prompt - please enter your 15 00:01:10,800 --> 00:01:16,080 destination number now - dial the number you're trying to call. Do not enter the 16 00:01:16,080 --> 00:01:21,820 one before the area code. You'll then hear an announcement telling you what 17 00:01:21,820 --> 00:01:23,660 network you've been connected to. 18 00:01:23,660 --> 00:01:25,580 You are using GETS Verizon. 19 00:01:25,580 --> 00:01:27,340 Yes this is dispatcher Hopkins. 20 00:01:27,500 --> 00:01:31,780 Your call will then be routed to its destination. During periods of high 21 00:01:31,780 --> 00:01:36,720 network traffic, it may take up to 60 seconds to connect your call. Use these 22 00:01:36,720 --> 00:01:41,070 alternate numbers whenever you're unable to get a call through using the standard 23 00:01:41,070 --> 00:01:46,240 GETS access numbers . You can try as many as you need until your call goes through. 24 00:01:46,420 --> 00:01:50,460 If you experience issues getting your calls through during an emergency or 25 00:01:50,460 --> 00:01:55,950 while making test calls, please contact the DHS Priority Telecommunication 26 00:01:55,950 --> 00:02:00,460 Service Center after the event so we can help troubleshoot the issue.