CX Learning Topic
Intro to CX is your starting point to learning more about customer experience at DHS. Each lesson focuses on the fundamentals of CX by identifying the who, what, when, where, and why approach to customer experience at your DHS Component.
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Lessons
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What is CX
15 Minutes
Learn how knowing your customers' experiences can improve mission outcomes.
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Understanding CX at DHS
15 Minutes
Learn who DHS customers are and how CX works to create a better overall experience for them.
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Human-Centered Design & CX
20 Minutes
Learn how applying the human-centered design process is an essential part of improving customer experience.
