CX Learning Topic
Usability testing is a method anyone can use to improve a service or a process. Each lesson focuses on usability testing, and how a customer-focused approach can help save you time and resources as you develop, iterate, and perfect your services.
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Lessons
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What is Usability Testing?
15 Minutes
Learn about usability testing and how it helps you gain customer-focused feedback to improve your services.
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User Acceptance & Usability Testing
10 Minutes
Learn the difference between user acceptance testing and usability testing, and how they can be used together to help improve service delivery.
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Approaches to Usability Testing
15 Minutes
Learn about different approaches to usability testing and how to choose the approach that best meets your needs.
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Moderating Usability Testing
10 Minutes
Learn about the role of a moderator and how to create a step-by-step process to ensure you gain meaningful feedback during usability testing.
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Reporting on Usability Testing
10 Minutes
Learn about what should be included in a usability testing reporting and how to organize your informational findings.
