Our blog provides an inside-out view of what we do every day at DHS.
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Lessons Learned Over One Year of the CX Executive Order
It's been a year since the signing of the Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government.
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Readout of Acting Assistant Secretary Gary Rasicot's Trip to Seattle
WASHINGTON - The Countering Weapons of Mass Destruction Office (CWMD) Acting Assistant Secretary Gary Rasicot traveled to Seattle, WA, this week to attend meetings with state and local public health officials, law enforcement, and first responders from three of CWMD’s signature programs: BioWatch, the Radiation Portal Monitor (RPM) Enterprise, and Securing the Cities (STC).
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The U.S. Department of Homeland Security Office of Small and Disadvantaged Business Utilization in collaboration with the Small Business Innovation Research (SBIR) Program to host the first SBIR Pre-Solicitation Vendor Outreach Matchmaking Event
The Small Business Innovation Research (SBIR) program is one of the largest public–private partnerships in the United States.
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Why We Need UX Researchers and Designers in the Federal Government (Part 3)
Third article in series showcasing how you establish design roles at your agency, recruit talented designers, successfully interview candidates, and ensure designers are successful in your organization.
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Why We Need UX Researchers and Designers in the Federal Government (Part 2)
Blog about when we understand customer needs (external and internal customers), we design more effective, efficient, and equitable services to meet those needs.
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Readout of Acting Assistant Secretary Gary Rasicot's Trip to San Francisco
The Countering Weapons of Mass Destruction Office (CWMD) Acting Assistant Secretary Gary Rasicot traveled to San Francisco, California, last week to attend meetings with state and local public health officials, law enforcement, and first responders from two of CWMD’s signature programs: BioWatch and Securing the Cities (STC).
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This #SeeSayDay Learn How and Where to Report Suspicious Activity
Blog about the DHS designated day of September 25th as national “If You See Something, Say Something®” Awareness Day.
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Readout of CWMD’s Emerging Chemical Threat Agent Workshop
WASHINGTON – In late August, the Countering Weapons of Mass Destruction Office (CWMD) hosted a four-day workshop titled, 2022 Emerging Chemical Threat Agent Workshop: An Interagency Deep Dive, bringing together over 150 experts and participants from across the federal government, state and local first responder communities, and international partners.
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Readout of Assistant Secretary Rasicot’s Visit to Detroit BioWatch
WASHINGTON –Acting Assistant Secretary Gary Rasicot of the Department of Homeland Security’s Countering Weapons of Mass Destruction Office (CWMD) traveled to Detroit, Michigan, to meet with local leaders from CWMD’s signature biosurveillance program, BioWatch.
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Why We Need UX Researchers and Designers in the Federal Government (Part 1)
Almost everything you use or touch in your daily life is intentionally designed and design extends beyond the physical objects to the services you experience.