Loaned Executive Program Assignment Announcement for Senior Advisor, Social Media Customer Service, TSA

The U.S. Department of Homeland Security (DHS) seeks to bring in one or more Loaned Executives (Senior Advisor) to advise the Transportation Security Administration (TSA) on establishing a social media customer service program, @AskTSA, in order to assist the passenger before, during and after travel in real time. This effort is in direct support of the Federal Government’s efforts to promote travel and tourism to the United States (U.S.), and is a part of broader DHS efforts to improve the travel experience for commercial aviation travelers.