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If your case involves an individual in detention or subject to removal, you may contact U.S. Immigration and Customs Enforcement and Removal Operations (ERO) for assistance.
The ICE ERO Detention Reporting and Information Line (DRIL) is a toll-free service that provides a direct channel for agency stakeholders to communicate directly with ERO. Inquiries are logged, forwarded to the responsible ERO local office, and tracked for resolution.
Telephone Number: 1-888-351-4024 Detention Pro Bono Access Code: 9116#
Hours of Operations: Monday through Friday (excluding holidays) from 8:00 a.m. to 8:00 p.m. (Eastern Time)
Language assistance: Service is available in English and Spanish, with other languages available through an interpreter language line.
Callers who are currently in the custody of ICE should expect to be in communication with the local ICE Field Office but may also contact the DRIL for a status update. Those not in the custody of ICE may contact the DRIL for a status update regarding their request.