U.S. flag

An official website of the United States government

Government Website

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Safely connect using HTTPS

Secure .gov websites use HTTPS
A lock () or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Breadcrumb

  1. Home
  2. About DHS
  3. Site Links
  4. Accessibility

Accessibility

The Department of Homeland Security (DHS) is committed to providing accessible Information and Communication Technology (ICT) to individuals with disabilities, including members of the public and federal employees, by meeting or exceeding the requirements of Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d)

Section 508 requires agencies, during the procurement, development, maintenance, or use of ICT, to make sure that individuals with disabilities have access to and use of ICT information and data comparable to the access and use afforded to individuals without disabilities (i.e., “ICT accessibility”), unless an undue burden would be imposed on the agency.   The Section 508 standards are the technical requirements and criteria that are used to measure conformance with the law and incorporate the W3C Web Content Accessibility Guidelines (WCAG) 2.0.   

More information on Section 508 and the technical standards can be found on Section508.gov.

The Accessibility and Language Services Division under the DHS Customer Experience Directorate (CXD), formerly known as the Office of Accessible Systems & Technology (OAST), guides and supports all Department components in removing barriers to information access and employment of qualified individuals with disabilities in accord with the requirements of Section 508 of the Rehabilitation Act of 1973 (as amended). 

If you believe that the Information and Communication Technology (ICT) used by DHS does not comply with Section 508 of the Rehabilitation Act, you may file a 508 complaint by following the steps outlined on the Civil Rights and Civil Liberties Make a Civil Rights Complaint page, using the optional DHS Technology Accessibility Issue Reporting Form.   

For general inquiries please email Accessibility@hq.dhs.gov. To make sure we respond in a manner most helpful to you, please share:

  • the nature of your accessibility problem
  • the best format in which to receive the material
  • the web address (URL) of the material with which you are having difficulty, and 
  • your contact information.

If you believe that a physical facility that is designed, built, altered, or leased with Federal funds by the Department of Homeland Security does not comply with the Architectural Barriers Act (ABA), refer to the US Access Board’s website under ABA  Enforcement – File a Complaint.

Section 504 of the Rehabilitation Act of 1973 (29 U.S.C. § 794)

DHS is committed to providing reasonable accommodations for employees and applicants. As required by Section 501 of the Rehabilitation Act, as amended by the Americans with Disabilities Act, DHS provides reasonable accommodations for the known physical or mental limitations of otherwise qualified employees and applicants with disabilities, unless DHS can demonstrate that a particular accommodation would impose an undue hardship on the operation of its programs. For more information, please visit the DHS Office for Civil Rights and Civil Liberties, Equal Employment Opportunity and Diversity Division’s, Reasonable Accommodations page. 

Section 504 of the Rehabilitation Act of 1973 (29 U.S.C. § 794)

DHS is committed to strengthening and supporting full inclusion and equal opportunity for persons with disabilities in its programs and activities, through enforcement and compliance with requirements of the Rehabilitation Act of 1973, as amended, including Section 504. DHS Section 504 Policy and resources

Architectural Barriers Act of 1968 (42 U.S.C. §§ 4151--57)

The Architectural Barriers Act (ABA) requires access to facilities that are designed, built, altered, or leased with Federal funds. The Access Board is the federal agency responsible for enforcing the ABA. The Access Board's accessibility standards are available on the US Access Board website.

Customer Experience Directorate 
Department of Homeland Security
Washington, DC 20528

Phone: 202-447-0440
Fax: 202-447-0582
E-mail: accessibility@hq.dhs.gov

If you have a hearing or a speech disability, you can utilize telecommunications relay services (TRS) at no cost by using a videophone or dial 7-1-1. You can learn more about TRS from the Federal Communications Commission’s website.

Last Updated: 02/21/2024
Was this page helpful?
This page was not helpful because the content