Data on Complaints Received - 2003-2010

The Office for Civil Rights and Civil Liberties (CRCL) investigates and resolves civil rights and civil liberties complaints filed by the public regarding Department policies or activities, or actions taken by Department personnel. Data below reflects complaints received by the Department from 2003-2010.

Total Complaints Department-wide

Total Complaints Department-wide
Primary Issue 2003 2004 2005 2006 2007 2008 2009 2010
Abuse of Authority   15 24 17 20 11 25 21
Conditions of Detention   7 4 22 37 46 49 66
Discrimination   20 17 26 18 17 16 29
Due Process/Admin. Processing   14 9 15 6 5 9 12
Profiling   12 27 17 21 37 6 9
Treatment   10   2 5 15 36 40
Unaccompanied Minors     1 8 15 26 21 14
Watch List 1 10 5 16 20 1    
Retained by the Department of Homeland Security Inspector General         2 1 7  
Total 1 88 83 123 142 158 162 191

U.S. Customs and Border Protection (CBP)

U.S. Customs and Border Protection (CBP)
Primary Issue 2003 2004 2005 2006 2007 2008 2009 2010
Abuse of Authority   9 7 5 7 3 6 10
Conditions of Detention         1     3
Discrimination   5 4 2 8 6 5 13
Due Process/Admin. Processing   2 2 9 3   1 1
Profiling   10 20 16 12 2 4 7
Treatment   6     2 5 15 21
Unaccompanied Minors       1 8 19 17 10
Watch List   2 3 10 13      
Total   34 36 43 54 35 48 65

Federal Emergency Management Agency (FEMA)

Federal Emergency Management Agency (FEMA)
Primary Issue 2003 2004 2005 2006 2007 2008 2009 2010
Abuse of Authority                
Conditions of Detention                
Discrimination   2   3 1 1    
Due Process/Admin. Processing                
Profiling                
Treatment                
Unaccompanied Minors                
Watch List                
Total 0 2 0 3 1 1 0 0

U.S. Immigration and Customs Enforcement (ICE)

U.S. Immigration and Customs Enforcement (ICE)
Primary Issue 2003 2004 2005 2006 2007 2008 2009 2010
Abuse of Authority   5 14 12 12 6 11 8
Conditions of Detention   6 4 22 36 45 49 63
Discrimination 1 5 1 10 2 2 3 6
Due Process/Admin. Processing   9 7 4 3 2 6 6
Profiling     4   2 1    
Treatment   1     2   6 9
Unaccompanied Minors       2 4 2 3 4
Watch List                
Total 1 26 30 50 61 58 78 96

Transportation Safety Administration (TSA)

Transportation Safety Administration (TSA)
Primary Issue 2003 2004 2005 2006 2007 2008 2009 2010
Abuse of Authority   1       1    
Conditions of Detention                
Discrimination   7 1 1 3 6 7 7
Due Process/Admin. Processing       1        
Profiling   1 2 1 6 33 1 1
Treatment   3   2   9 14 8
Unaccompanied Minors                
Watch List   7 2 3 2      
Total 0 19 5 8 11 49 22 16

U.S. Coast Guard (USCG)

U.S. Coast Guard (USCG)
Primary Issue 2003 2004 2005 2006 2007 2008 2009 2010
Abuse of Authority                
Conditions of Detention                
Discrimination     4 1        
Due Process/Admin. Processing               1
Profiling                
Treatment                
Unaccompanied Minors                
Watch List                
Total 0 0 4 1 0 0 0 1

U.S. Citizenship and Immigration Service (USCIS)

U.S. Citizenship and Immigration Service (USCIS)
Primary Issue 2003 2004 2005 2006 2007 2008 2009 2010
Abuse of Authority     1   1   1 1
Conditions of Detention   1            
Discrimination   1 6 7 1 1 1 1
Due Process/Admin. Processing   3   1 3 3 2 2
Profiling                
Treatment               1
Unaccompanied Minors                
Watch List                
Total 0 5 7 8 5 4 4 5

U.S. Secret Service (USSS)

U.S. Secret Service (USSS)
Primary Issue 2003 2004 2005 2006 2007 2008 2009 2010
Abuse of Authority     2         1
Conditions of Detention                
Discrimination               1
Due Process/Admin. Processing                
Profiling   1            
Treatment                
Unaccompanied Minors                
Watch List                
Total 0 1 2 0 0 0 0 2

Multi-Component

Multi-Component
Primary Issue 2003 2004 2005 2006 2007 2008 2009 2010
Abuse of Authority         1 1 7 1
Conditions of Detention           1    
Discrimination     1 1   1   1
Due Process/Admin. Processing               2
Profiling     1   1 1 1 1
Treatment         1 1 1 1
Unaccompanied Minors     1 5 3 5 1  
Watch List   1   3 4 1    
Total 0 1 3 9 10 11 10 6
Last Published Date: September 26, 2018

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