Data on Complaints Received - 2003-2010

The Office for Civil Rights and Civil Liberties (CRCL) investigates and resolves civil rights and civil liberties complaints filed by the public regarding Department policies or activities, or actions taken by Department personnel. Data below reflects complaints received by the Department from 2003-2010.

Total Complaints Department-wide

Total Complaints Department-wide
Primary Issue	2003	2004	2005	2006	2007	2008	2009	2010
Abuse of Authority		15	24	17	20	11	25	21
Conditions of Detention		7	4	22	37	46	49	66
Discrimination		20	17	26	18	17	16	29
Due Process/Admin. Processing		14	9	15	6	5	9	12
Profiling		12	27	17	21	37	6	9
Treatment		10		2	5	15	36	40
Unaccompanied Minors			1	8	15	26	21	14
Watch List	1	10	5	16	20	1
Retained by the Department of Homeland Security Inspector General					2	1	7
Total	1	88	83	123	142	158	162	191

U.S. Customs and Border Protection (CBP)

U.S. Customs and Border Protection (CBP)
Primary Issue	2004	2005	2006	2007	2008	2009	2010
Abuse of Authority	9	7	5	7	3	6	10
Conditions of Detention				1			3
Discrimination	5	4	2	8	6	5	13
Due Process/Admin. Processing	2	2	9	3		1	1
Profiling	10	20	16	12	2	4	7
Treatment	6			2	5	15	21
Unaccompanied Minors			1	8	19	17	10
Watch List	2	3	10	13
Total	34	36	43	54	35	48	65

Federal Emergency Management Agency (FEMA)

Federal Emergency Management Agency (FEMA)
Primary Issue	2003	2004	2005	2006	2007	2008	2009	2010
Abuse of Authority
Conditions of Detention
Discrimination		2		3	1	1
Due Process/Admin. Processing
Profiling
Treatment
Unaccompanied Minors
Watch List
Total	0	2	0	3	1	1	0	0

U.S. Immigration and Customs Enforcement (ICE)

U.S. Immigration and Customs Enforcement (ICE)
Primary Issue	2003	2004	2005	2006	2007	2008	2009	2010
Abuse of Authority		5	14	12	12	6	11	8
Conditions of Detention		6	4	22	36	45	49	63
Discrimination	1	5	1	10	2	2	3	6
Due Process/Admin. Processing		9	7	4	3	2	6	6
Profiling			4		2	1
Treatment		1			2		6	9
Unaccompanied Minors				2	4	2	3	4
Watch List
Total	1	26	30	50	61	58	78	96

Transportation Safety Administration (TSA)

Transportation Safety Administration (TSA)
Primary Issue	2003	2004	2005	2006	2007	2008	2009	2010
Abuse of Authority		1				1
Conditions of Detention
Discrimination		7	1	1	3	6	7	7
Due Process/Admin. Processing				1
Profiling		1	2	1	6	33	1	1
Treatment		3		2		9	14	8
Unaccompanied Minors
Watch List		7	2	3	2
Total	0	19	5	8	11	49	22	16

U.S. Coast Guard (USCG)

U.S. Coast Guard (USCG)
Primary Issue	2003	2004	2005	2006	2007	2008	2009	2010
Abuse of Authority
Conditions of Detention
Discrimination			4	1
Due Process/Admin. Processing								1
Profiling
Treatment
Unaccompanied Minors
Watch List
Total	0	0	4	1	0	0	0	1

U.S. Citizenship and Immigration Service (USCIS)

U.S. Citizenship and Immigration Service (USCIS)
Primary Issue	2003	2004	2005	2006	2007	2008	2009	2010
Abuse of Authority			1		1		1	1
Conditions of Detention		1
Discrimination		1	6	7	1	1	1	1
Due Process/Admin. Processing		3		1	3	3	2	2
Profiling
Treatment								1
Unaccompanied Minors
Watch List
Total	0	5	7	8	5	4	4	5

U.S. Secret Service (USSS)

U.S. Secret Service (USSS)
Primary Issue	2003	2004	2005	2006	2007	2008	2009	2010
Abuse of Authority			2					1
Conditions of Detention
Discrimination								1
Due Process/Admin. Processing
Profiling		1
Treatment
Unaccompanied Minors
Watch List
Total	0	1	2	0	0	0	0	2

Multi-Component

Multi-Component
Primary Issue	2003	2004	2005	2006	2007	2008	2009	2010
Abuse of Authority					1	1	7	1
Conditions of Detention						1
Discrimination			1	1		1		1
Due Process/Admin. Processing								2
Profiling			1		1	1	1	1
Treatment					1	1	1	1
Unaccompanied Minors			1	5	3	5	1
Watch List		1		3	4	1
Total	0	1	3	9	10	11	10	6

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Last Published Date: April 29, 2019

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