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Case Study

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TSA Case Study: PreCheck® Journey Map

The TSA Customer Service Branch worked with DHS CX to construct a TSA Precheck® passenger journey map that gave the Innovation Working Group a clear view of the entire experience and an easy way to identify simple opportunities for collaboration and improvement.

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DHS Canine and Equine Governance Board (CEGB)

​The DHS Canine and Equine Governance Board (CEGB) facilitates the identification, development, and implementation of best practices across the Department while working to harmonize Component requirements for canines and equines. The Board's main objective is to ensure the Department can achieve greater policy coordination and implement innovative efficiencies that will ensure consistency and excellence for canine and equine programs throughout DHS.