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Citizenship and Naturalization

Last Updated: May 31, 2023 | Publication

Tips for Submitting a Case Assistance Request

Tips for how to best request case assistance from the CIS Ombudsman office.

Last Updated: April 24, 2023 | Publication

Summary of CRCL Recommendation Memo and CBP's Response: U.S. Citizenship Verification

In December 2016, CRCL received a complaint regarding a 15-year-old girl apprehended by U.S. Border Patrol (USBP). The minor, who did not possess a passport, claimed to USBP that she was a U.S. citizen.

Last Updated: February 9, 2023 | Publication

Listening Session: Options for Laid-Off Foreign Workers

On January 19, 2023, the CIS Ombudsman hosted a listening session to hear concerns from stakeholders and present options for laid-off foreign workers.

Last Updated: October 13, 2022 | Publication

Fireside Chat

Summary page for the Fireside Chat event with USCIS Director Ur Jaddou and CIS Ombudsman Phyllis Coven, held September 21, 2022.

Last Updated: August 29, 2022 | Publication

The CIS Ombudsman's Webinar: Overview of USCIS Online Accounts for Attorneys and Representatives

Publication page for materials for Webinar on Overview of USCIS Online Accounts for Attorneys and Accredited Representatives.

Last Updated: August 18, 2022 | Publication

The CIS Ombudsman's Webinar: 2022 Annual Report

On July 19, 2022, the CIS Ombudsman hosted a webinar highlighting its 2022 Annual Report to Congress.

Last Updated: July 13, 2022 | Publication

The CIS Ombudsman's Webinar Series: USCIS' Backlog Reduction Efforts

On June 22, 2022, the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a webinar to discuss USCIS' backlog reduction efforts.

Last Updated: June 15, 2022 | Publication

The CIS Ombudsman's Listening Session: USCIS API

Publication page for readout for listening session on developing a USCIS API.

Last Updated: May 19, 2022 | Publication

Lockbox Contact Tip Sheet

The CIS Ombudsman has worked with USCIS on the following tip sheet on when and how to contact a USCIS Lockbox.

Last Updated: March 31, 2022 | Publication

CIS Ombudsman's Recommendations to USCIS 2022

CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2022.