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Office of the Citizenship and Immigration Services Ombudsman (CISOMB)

Last Updated: July 1, 2022 | Press Releases

Citizenship and Immigration Services Ombudsman Submits Annual Report to Congress

The Department of Homeland Security’s Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) submitted its annual report to Congress which provides recommendations for creating a more effective and efficient system to better assist individuals and employers applying for immigration benefits with U.S. Citizenship and Immigration Services (USCIS).

Last Updated: June 29, 2022 | Event

The CIS Ombudsman's Webinar Series: 2022 Annual Report Brief for Congress

Event page for Congressional AR Webinar.

Last Updated: June 29, 2022 | Event

The CIS Ombudsman's Webinar Series: 2022 Annual Report

Event page for Public AR Webinar.

Last Updated: June 15, 2022 | Publication

The CIS Ombudsman's Webinar Series: Employment-Based Immigrant Visas

This page is for information on the employment-based immigrant visas webinar.

Last Updated: June 15, 2022 | Publication

The CIS Ombudsman's Listening Session: USCIS API

Publication page for readout for listening session on developing a USCIS API.

Last Updated: June 14, 2022 | Event

The CIS Ombudsman's Webinar Series: USCIS Backlog Reduction Efforts

Event page for Backlog Reduction Webinar.

Last Updated: May 19, 2022 | Publication

Lockbox Contact Tip Sheet

The CIS Ombudsman has worked with USCIS on the following tip sheet on when and how to contact a USCIS Lockbox.

Last Updated: May 19, 2022 | Event

The CIS Ombudsman's Webinar Series: Employment-Based Immigrant Visas

Event page for Immigrant Visa Webinar.

Last Updated: April 22, 2022 | Site Page

Ombudsman Offices

An ombudsman analyzes, reports on, and raises complaints, concerns, and recommendations to the appropriate agency for resolution. This work is done with a commitment to neutrality, independence, and confidentiality. The ombudsman offices are separate and distinct from the agencies they oversee.

Last Updated: April 19, 2022 | Site Page

CIS Ombudsman Web Alerts

Alerts that may affect your case assistance request