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Archived Content

In an effort to keep DHS.gov current, the archive contains outdated information that may not reflect current policy or programs.

Customer Experience Showcase

DHS Agencies/Offices are working hard to build equitable, accessible, reliable services that everyone can use. Many have found innovative ways to reduce public burden associated with accessing their key services, thereby improving the overall customer experience (CX) at DHS and increasing public trust in the Department.

Nominate and Celebrate

Nominate a customer-facing improvement to showcase and celebrate together! Email the CX Team and tell us how your Agency has improved customer experience to be featured in our showcase.

Last Updated: 06/13/2024
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