Customer Research That Does Not Need PRA Clearance
Customer Research That Does Not Need PRA Clearance: Ethnographic Interviews, and Surveys or Recruitment.
An official website of the United States government
Here’s how you know
Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS
A lock
()
or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
Customer Research That Does Not Need PRA Clearance: Ethnographic Interviews, and Surveys or Recruitment.
Wow, time went fast! Let's do this again! DHS Accessibility Day 2024 - a two day, virtual event - is designed for anyone who believes that everyone deserves equal access to information and services, enriching customer experience. Our jam-packed schedule includes thought-provoking discussions, interactive workshops, and inspiring keynote speakers who will share their stories and expertise on the latest accessibility trends and best practices on accessibility and customer experience. The event will be a two-day, free virtual event experience using Microsoft Teams. The event will be held over two days: Tuesday, April 23 and Wednesday, April 24, from 10:00 a.m. to 3:00 p.m., Eastern Time.
The 2023 Annual CX Report from the Customer Experience Directorate at DHS.
CX Communications
On the Global team at USCIS, we create and manage software that helps officers in the humanitarian immigration space manage, interview, and adjudicate cases as quickly and efficiently as possible given the many policy and legal constraints on these systems.
To refine and enhance new employee onboarding, the Headquarters IT Operation Division project team partnered with the Customer Experience (CX) Directorate to learn how to leverage CX methodologies, with a focus on human-centric approaches.
The Department of Homeland Security has put customers first by using best in class customer experience (CX) practices, built products and services to better serve diverse communities, and enhanced our knowledge of CX across the Department.
Many government services aid the public during their most difficult moments, and through research we are learning how trauma affects our brains and nervous systems. We are leveraging this knowledge to best design government services to account for individual’s trauma.
Following the second anniversary of President Biden’s Executive Order 14058 “Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government,” the Department of Homeland Security (DHS) recognized significant strides toward improving customer experience (CX) and reducing the administrative burden on the American public in 2023 and pledged to build upon those improvements in 2024.
The 2023 Annual Customer Experience Report from the Customer Experience Directorate at DHS.