Our mission is to empower the DHS workforce with skills, knowledge, and tools to enhance and optimize interactions with the Department’s diverse range of customers through virtual, self-paced, and other training opportunities and resources.
Questions? Reach out to us at CX@hq.dhs.gov
Asynchronous learning includes links to learning resources that can be accessed at any time and are reviewed and completed at your own pace.
DHS Online Courses: Customer Experience, Accessibility & Language Services
You will need to sign into Moodle to access these trainings. If you do not have an account, you can create one by using the training link. Trainings include:
- Customer Experience: What it is & why it's important
- Usability Testing Demystified
- What is Section 508?
- Trusted Tester Certification
- Creating Accessible Electronic Documents
- Section 508: Program Manager Training
CX Learning is a self-guided learning resource comprised of topics and lessons on key customer experience concepts and practices, like user research and usability testing.
Usability testing is a way to learn how easy or difficult it is for people to use something by observing them using it. The resources provided in this kit can help you systematize the process, produce reliable findings, and generally expand your ability to test service materials.
Find content such as case studies, templates, videos, and guides for CX. Whether you're new to CX or you're a seasoned practitioner, the resources and information here can help you take your CX knowledge to the next level.
Resources can only be accessed by employees and contractors using a .gov account and are not available to the public.
CX Research Guide (DHS Library)
The Customer Experience Research Guide was created in collaboration with the librarians at DHS to offer a guide that is designed to help you learn more about customer experience by providing a curated list of resources and instructions on how to conduct effective searches for CX content, where to search the DHS Library Resources for CX content, and what CX at DHS looks like.