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CX Resources

Come join us at DHS! We're hiring CX experts across the Department.

Customer experience (CX) is an ever-growing industry that is continuously being updated and added to. We at DHS have made it a priority to mature our understanding and practice of CX across each of our Components. You can too! Explore one of our guides to find the best approach to a usability test in our Usability Testing Kit.

Whether you're new to CX or you're a seasoned practitioner, the resources and information here can help you take your CX knowledge to the next level.

  • Glossary

    Learn about several important terms and concepts used frequently in customer experience.

  • Guides

    Find guides and toolkits covering CX best practices across DHS and other Federal agencies.

  • Newsletter Archive

    The Newsletter Archive provides the latest CX/UX news and resources from DHS and their components.

  • Videos

    Watch the latest CX videos to see how customer experience strengthens Homeland Security.

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Last Updated: 08/15/2023
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