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U.S. Customs and Border Protection

If your situation involves an encounter with CBP at the United States border or checkpoint, you may contact the U.S. Customs and Border Protection Call Center for assistance.

The CBP INFO Center (CIC) is a toll-free service for individuals with questions about CBP procedures or who wish to register a complaint about an encounter with CBP that they believe to be contrary to guidance. Individuals may also find information at: http://help.cbp.gov/. Complaints and concerns about an emergent situation are forwarded to CBP Headquarters for review and tracking.

Telephone Number: 1-877-227-5511

Hours of Operations: Monday through Friday (excluding holidays) from 9:00 a.m.-12:00p.m. and 1:00 p.m.-4:00p.m. (Eastern Time)

Language assistance: Service is available in English, with limited assistance available in Spanish.

Callers may request a reference number for their inquiry to use for follow-up.  Emails sent will be initially responded to within 48 business hours.

Last Published Date: January 5, 2015

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