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Emma Has Arrived!

This blog was originally posted by USCIS on December 2.

Do you have a question about citizenship, forms, or something else we do? Come to our website and meet Emma, our new virtual assistant!



Emma is a computer-generated chat feature that will answer your questions and help you navigate our website. There’s no live person behind the chat box, but you can talk to her using your own words.

Getting Emma’s help is easy: just click on "Ask a question" in the upper right corner of one of our Web pages and type a question into her chat window. Emma will respond in writing, and if you click the speaker icon, she’ll talk to you. She works best on desktop computers and will soon be available on mobile devices. Emma is fluent in English only, but she’s learning Spanish.

Emma was named after poet Emma Lazarus, whose poem "The New Colossus" is commemorated in a bronze plaque at the base of the Statue of Liberty.

Emma plaque

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