Come help us solve some of America's greatest technology challenges
Calling all Product Managers, Human-Centered Designers, Software Engineers, and Data Scientists
The Department of Homeland Security, alongside other federal agencies, is looking for mission-driven technologists within product, design, engineering, and data science disciplines to help improve customer experiences and digital services used by millions of people every day. Many impactful projects await as government services are transformed and modernized. We need your skills to power these efforts.
Serve the Public
In response to President Biden’s Executive Order, Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government, which directs Government leaders to account for the experiences of the public in seeking Government services, the Department of Homeland Security and other federal agencies are hiring mission-driven technologists to improve a multitude of services that are applicable to every stage of people’s lives.
Every person in this country accesses benefits from services and systems DHS manages. The Department has well over one billion interactions with the public every year, including with some of our country’s most vulnerable populations (asylum seekers, refugees, disaster survivors) who cannot afford to deal with slow, outdated processes and systems when they try to access services.
If you join DHS, you’ll work to ensure that DHS policy, technology, and design decisions prioritize equitable access to key services. Your commitment to human-centered, people-first design in digital services will positively impact people’s lives, and will help us create a Department with efficient, secure services and technologies that everyone can access.
None of this is possible without passionate, diverse, and driven talent from every community in America.
"I love it! I couldn't imagine having a more fulfilling career anywhere else."
- USCIS Designer
Meet the Mission
If you join the DHS team, you’ll have the chance to bring people-first, human-centered solutions to massive challenges facing our nation:
- Combating terrorism and targeted violence
- Increasing cybersecurity
- Modernizing ports of entry
- Building a humane immigration system
- Helping disaster survivors recover
- Tackling the climate crisis
- Combating human trafficking, labor exploitation, and child exploitation
- Improving the travel experience
- Enabling international supply chain
If you qualify, other agencies may approach you about their own human-centered challenges and opportunities.
"Working on Operation Allies Welcome helping Afghan Refugees...in the largest air-lift in the history of the U.S. was one of the hardest and most rewarding experiences of my life."
- DHS Product Manager
Drive Lasting Change
We need your skills and experience to help tackle complex problems:
- Including CX in strategic planning activities
- Improving digital capabilities
- Making IT investments using human-centered design
- Deploying online form filing and reducing form burden
- Modernizing systems
- Streamlining processes and eliminating backlogs
In these roles, you’ll help us:
- Increase the focus on our customers (or end-users) as we design, build, and refine government services
- Create solutions at scale with modern best practices in mind
- Improve the way government serves millions of people from every corner of the United States and beyond
These positions will be hired into the competitive service at the GS-14 or GS-15 grade levels with a salary offering range of $95,973 (GS14 Step 1) to $176,200 (GS15 Step 10). Salary is based on GS level of the role and the locality rate. Job locations will include virtual, onsite, and hybrid opportunities.
Prior government experience and a government-style resume are not required.
During your application process, you will be able to opt-in to sharing your resume with other federal agencies hiring for similar roles such as the Department of State, Veterans Affairs, the Department of Health and Human Services, the Small Business Administration, and more.
"[The ability to make an impact] ...it's off the charts!"
- OCIO Designer