Office of the Immigration Detention Ombudsman (OIDO)
To receive assistance regarding an incident that occurred while in immigration detention, please submit the OIDO Case Intake Form (DHS Form 405). OIDO will examine the case and, upon verification, seek to resolve the matter or provide redress as appropriate.
An ombudsman analyzes, reports on, and raises complaints, concerns, and recommendations to the appropriate agency for resolution. This work is done with a commitment to neutrality, independence, and confidentiality. The ombudsman offices are separate and distinct from the agencies they oversee.
Pursuant to its statutory responsibilities, the Department of Homeland Security Office of the Immigration Detention Ombudsman conducts announced and unannounced inspections of detention facilities.