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Public Safety Software Tools

The Cybersecurity and Infrastructure Security Agency (CISA) Interoperable Communications Technical Assistance Program (ICTAP) provides no cost online software applications that promote collaborative public safety communications planning and response.

Communication Assets Survey & Mapping (CASM) Tool
A secure, free, nationwide tool for agencies to inventory, share, and plan usage of public safety emergency communications assets.  Users access a single database by browser to manage information about Federal, state, tribal, local, and non-governmental organization (NGO) agencies/organizations, communication assets, and personnel.  CASM has a Department Homeland Security (DHS) Federal Information Security Modernization Act (FISMA) authority to operate and access is restricted to approved users.

Public Safety Mobile Apps

https://www.dhs.gov/ictapscip-resources
The CASM Resource Finder App, eNIFOG , and eAUXFOG were developed by the Office of Emergency Communications to support public safety emergency communications.

Public Safety Communications Network Resiliency Self-Assessment Guidebook

Communication resiliency is an important aspect of an organization’s mission-critical operations.  Complete end-to-end network resilience is difficult to achieve, but an organization can greatly improve “always available” communications by identifying and mitigating resilience issues through a self-assessment of its local access network.  As such, the Department of Homeland Security’s (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Emergency Communications Division (ECD) is pleased to announce the Public Safety Communications Network Resiliency Self-Assessment Guidebook, a comprehensive guide for government and public safety entities that: 

  • Offers instructions for how to assess resiliency of a public safety communications network  
  • Describes common critical resiliency gaps in public safety networks
  • Proposes mitigation solutions for assured communications in stressed network environments
  • Demonstrates a proven methodology for data gathering, connectivity mapping, and analysis

CISA ECD recommends use of the Guidebook for organizations performing resiliency self-assessments of their critical facilities. The Guidebook was approved by SAFECOM and National Council of Statewide Interoperability Coordinators (NCSWIC) in July 2018.  It is the companion document to the Public Safety Communications Resiliency – 10 Keys to Obtaining a Resilient Local Access Network.  For an overview of both documents, please visit the Resiliency Fact Sheet.  CISA ECD has been performing resiliency assessments since 2002, and the Guidebook, “10 Keys”, and the Fact Sheet documents were developed by CISA ECD subject matter experts leveraging years of experience helping organizations increase resiliency.

Although the Guidebook focuses on the diversity component of public safety communications resiliency, CISA ECD has found that self-assessments often uncover physical, operational, and cyber risks not associated with routing.  In these instances, CISA ECD recommends that risks be documented and appropriate solutions identified, including those available via DHS’ wide array of mitigation tools and capabilities detailed in the Guidebook.   

For additional information on the Guidebook and other matters related to public safety communications resiliency, please contact CISA ECD at OEC@hq.dhs.gov.

Exercise Starter Kits (ESKs)

Exercise Starter Kits are a set of tools and resources for K-12 communities and institutions of higher education (IHE) to self-conduct a tabletop exercise (TTX).

The Exercise Starter Kits reinforce specific emergency plans, protocols, and procedures, while also testing and strengthening preparedness, response, and recovery capabilities.

S&T Report on Alerting Tactics

The purpose of this Department of Homeland Security (DHS) Science and Technology Directorate (S&T) Report on Alerting Tactics (Report) is to provide recommendations on effective combinations of alerting tactics for various incident types based upon lessons learned from practitioners.

S&T 2018 Video Quality in Public Safety (VQiPS) Workshop Summary Report

Issues, challenges, priorities and gaps discussed by the panels and with audience participation help inform the direction of the VQiPS Program and the solutions (new technology or knowledge products) that the program leadership continues to pursue. This event also provided an opportunity to review and validate current priorities and focus areas. DHS OIC used the two-day Workshop to also find out the best way for stakeholders to digest their information (e.g., social media, newsletters, etc.) to more effectively communicate VQiPS activities. Attendees also had the benefit of hearing different lessons learned and best practices from practitioners from across the country who are facing similar issues within their agencies.

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