An official website of the United States government
Here’s how you know
Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS
A lock
()
or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
By prioritizing customer experience (CX), DHS is improving the way it serves its customers. This helps reduce the burden on the public and builds trust between the public and the government.
DHS is shifting to center its services around those who use them—delivering simple, secure, effective, equitable, and responsive solutions for all people we serve.
DHS customers experience over 190 million hours of "paperwork" burden each year. Reducing this burden is a key component of improving customer experience.