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The basics of user research is your starting point to learn more about how you can understand your users. Each Lesson focuses on different steps in the user research process to help you move from planning to actionable insights.
Our goal this year is to shine a spotlight on DHS' endeavors to create an environment that nurtures diversity, inclusion, accessibility, and a satisfying customer experience.
DHS interacts with millions of people each day across a diverse set of mission spaces, creating the opportunity for tons of customer feedback that provide the Department with a treasure trove of data about how our services and policies are affecting people and how we can improve them.
By prioritizing customer experience (CX), DHS is improving the way it serves its customers. This helps reduce the burden on the public and builds trust between the public and the government.