WASHINGTON – The Department of Homeland Security (DHS) today announced a major new hiring initiative to transform customer experience (CX) and improve service delivery. DHS has launched a Department-wide focus on CX under President Biden's Executive Order 14058 "Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government." The goal is to hire hundreds of mission-driven technologists with product management and customer experience expertise through the largest hiring initiative in any federal agency.
The Department of Homeland Security’s (DHS’s) Office of the Chief Financial Officer (OCFO) supports the Department’s missions by securing and protecting resources for DHS. To better accomplish our mission, OCFO is pushing the envelope in developing new, innovative ways to process, aggregate, analyze, share, and collect data to make better informed decisions.
Underpinning each of the Department of Homeland Security’s diverse missions is a pledge to uphold the highest accountability standards to the American public.
This directive establishes FPS policy for applying security force countermeasures to mitigate prohibited item entry at Federal properties. It applies to all facilities or properties under the control of the General Services Administration (GSA) and any facilities or properties owned, leased, or occupied by any Federal-agency contracting with FPS to provide security service.