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Accessibility & Language Services

The Accessibility & Language Services Division (A&LS) under the DHS Customer Experience Directorate (CXD), formerly known as the Office of Accessible Systems & Technology (OAST) guides and supports all Department components in removing barriers to information access and employment of qualified individuals with disabilities in accord with the requirements of Section 508 of the Rehabilitation Act of 1973 (as amended). 

Under CXD, A&LS provides strategic direction, governance, technical support, and training to ensure Department employees and customers with disabilities have equal access to information and data. A&LS strives to ensure that information and communications technology (ICT) procured, developed, maintained, or used by the Department is accessible to employees and customers with disabilities through a range of policy, training, technical assistance, governance and compliance activities.


  • Section 508 policy and program direction
  • Section 508 governance and compliance activities for enterprise architecture, acquisition reviews, ICT evaluation and testing, and change and configuration management
  • Section 508 compliance and remediation monitoring
  • Promoting accessibility best practices for full cycle insertion and component 508 program management


  • Department Accessibility Help Desk services
  • ICT accessibility training
  • Maintain the test process, training, and certification for the Section 508 trusted tester program
  • ICT Accessibility Testing and Remediation services
  • Electronic Document Accessibility and Remediation services
  • e-Learning and Multimedia Accessibility services
  • Reasonable Accommodations technology support

The Accessibility Section of the DHS Website provides information on Section 508 testing and training, and how to report a Section 508 related issue or complaint.

Accessibility & Language Services Division (A&LS)
Customer Experience Directorate (CXD)
Department of Homeland Security
Washington, DC 20528

Phone: 202-447-0440
Fax: 202-447-0582
E-mail: accessibility@hq.dhs.gov

Last Updated: 02/21/2024
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