CX Learning Topic
The basics of user research is your starting point to learn more about how you can understand your users. Each Lesson focuses on different steps in the user research process to help you move from planning to actionable insights.
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Lessons
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What is User Research
10 Minutes
Learn what user research is and how it can help improve your customer's experience.
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Planning Your User Research
10 Minutes
Learn what to include when designing a user research plan and best practices for conducting it.
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Common Types of User Research
10 Minutes
Learn about common types of user research and how they can lead to in-depth understanding of your users.
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Recruiting Participants
10 Minutes
Learn about different ways to recruit and screen user research participants.
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Common User Research Methods
20 Minutes
Learn about common user research methods and how to get started.
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User Research Outputs & Outcomes
20 Minutes
Learn how to analyze user research findings and create insights and actionable recommendations.
