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  1. Home
  2. Topics
  3. Transportation Security
  4. Traveler Redress Inquiry Program
  5. Step 3: Tracking Your Inquiry

Step 3: Tracking Your Inquiry

CBP Vehicle

When DHS TRIP receives your inquiry, we check it for all required items and put it into process if considered complete. Once all agencies have finished their reviews and made any necessary updates to your records, DHS TRIP sends you a final determination letter.

If you want to review the status of your inquiry:

  • Visit the DHS TRIP Portal at https://trip.dhs.gov.
  • Log into your account.
  • Click “My Cases.”
    • A table will appear that displays the Case Number, Subject, Status, and Date/Time Opened of all submitted redress cases.
    • The “My Cases” page will indicate if your case is in-process, completed, or requires more information.

Once your application has been reviewed and closed by DHS TRIP, any Redress Control Number assigned to you will be found under the Redress Control Number section of your profile (log into your account on the DHS TRIP Portal to view your profile). Alternatively, you can log into this DHS TRIP Portal and go to "My Cases". Open up your latest case that has a status of "Closed". Scroll to the bottom to open any DHS TRIP communication. You will find the same Redress Control Number in your final determination letter.

When you make an airline reservation, provide your Redress Control Number when requested by your travel arranger or airline representative, or when prompted by an interactive reservation system. This will enable your airline to determine quickly your identity and reduce the likelihood of mistaken identity during future trips.

If you have misplaced your Redress Control Number, please contact TRIP@tsa.dhs.gov. Provide your full name, date of birth, gender, and city/state of residence. You will receive an e-mail containing your Redress Control Number.

DHS TRIP is designed specifically to help travelers improve their travel experience and correct inaccuracies in government records that may contribute to difficulties when traveling. Security procedures and legal concerns mandate that we can neither confirm nor deny any information about you that may be within federal watch lists; we also cannot reveal any law enforcement-sensitive information.

DHS TRIP may not resolve all of your travel-related concerns in the future.

Even after completing the redress process through DHS TRIP, a traveler may be selected for enhanced screening based on a variety of factors, or at random. While it is not the intent of the Department of Homeland Security to subject travelers to delays, the examination process will occasionally inconvenience travelers. The Department strives to ensure that its processes treat travelers fairly and efficiently, as we endeavor to make certain that all individuals travel in a legal and secure manner. In all cases, Homeland Security officers are to conduct interviews and examinations with the utmost professionalism and courtesy.

If You Disagree with the Resolution

If you feel that your request for redress was resolved incorrectly, please follow the instructions that you received in your resolution letter.

Additional Resources

Last Updated: 11/03/2023
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