The Department of Homeland Security Traveler Redress Inquiry Program (DHS TRIP) is a single point of contact for individuals who have had difficulties during travel screenings at transportation hubs such as airports or U.S. borders. These difficulties include:
- watch list issues
- screening problems at ports of entry
- situations where travelers believe they have been unfairly or incorrectly delayed, denied boarding or identified for additional screening at our nation’s transportation hubs
People who have been denied or delayed airline boarding; have been denied or delayed entry into or exit from the U.S. at a port of entry or border crossing; or have been repeatedly referred to additional (secondary) screening can file an inquiry to seek redress.
The DHS TRIP Portal allows redress applicants and/or their authorized representative to submit their application online via the computer or mobile phone. The application process takes a few moments to complete and can be saved and returned to at a later date.
If you want to review the status of your inquiry, please login to the DHS TRIP Portal and visit the status page. The status page will tell you if your case is in process, has been completed, or requires more information.
When you submit your DHS TRIP Traveler Inquiry Form, the DHS TRIP system automatically assigns you a unique seven-digit identifier, Redress Control Number. You will be able to use this number to track the status of your inquiry. After your inquiry is completed, you will also be able to use the number when you make an airline reservation.
- Global Entry (CBP)
- Secure Flight Program (TSA)
- Terrorist Screening Center (FBI)
- Request review or waiver of ineligibility to enter U.S.
- Canadian Citizens (CBP)
- Canadian Citizens (USCIS) or
- Non-Canadians (State Department)