The Department of Homeland Security Traveler Redress Inquiry Program (DHS TRIP) is a single point of contact for individuals who have inquiries or seek resolution regarding difficulties they experienced during their travel screening at transportation hubs—like airports—or crossing U.S. borders. This includes:
- watch list issues
- screening problems at ports of entry
- situations where travelers believe they have been unfairly or incorrectly delayed, denied boarding or identified for additional screening at our nation’s transportation hubs
Step 1: Should I Use DHS TRIP?
People who have been denied or delayed airline boarding; have been denied or delayed entry into or exit from the U.S. at a port of entry or border crossing; or have been repeatedly referred to additional (secondary) screening can file an inquiry to seek redress.
Step 2: How to Use DHS TRIP
DHS TRIP uses an online form that you complete using your computer and an Internet connection. It takes just a few moments to complete the screens and submit your complaint.
Step 3: Tracking Your Inquiry
When DHS TRIP receives your inquiry, we check it for all required items and put it into process if it’s complete. Once all agencies have finished their reviews and made any necessary updates to your records, DHS TRIP sends you a final determination letter. If you want to review the status of your inquiry, please visit the status page. The status page will tell you if your case is in process, has been completed, or requires more information.
Redress Control Numbers
When you submit your DHS TRIP Traveler Inquiry Form, the DHS TRIP system automatically assigns you a Redress Control Number. You will be able to use this number to track the status of your inquiry. After your inquiry is completed, you will also be able to use the number when you make an airline reservation.