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  3. Transportation Security
  4. Traveler Redress Inquiry Program
  5. Step 2: How to Use DHS TRIP

Step 2: How to Use DHS TRIP

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The DHS TRIP Portal allows redress applicants and/or their authorized representative to submit their application online via the computer or mobile phone. The application process takes a few moments to complete and can be saved and returned to at a later date. Applicants will be asked to submit ID documents, fill out agency form(s), and provide a description of their travel incident(s) as part of their application.

Representatives can create one account under which they are able to manage multiple redress applications on behalf of applicants for whom they are authorized to represent.

Please note that the DHS Form 590, Authorization to Release Information to Another Person, is a program requirement in order for DHS TRIP to communicate with and provide information to someone other than the applicant, including someone serving as a representative for the applicant.  U.S. privacy laws prohibit any discussion about this case absent the traveler’s express written consent.  DHS TRIP does not accept USCIS Form G-28, Notice of Entry of Appearance as Attorney or Accredited Representative, for this requirement.  A parent or legal guardian may submit an application on behalf of a minor child without completing a DHS Form 590.

For U.S. citizens

Please provide a legible copy of the biographical page of an unexpired U.S. passport. If you do not have a U.S. passport, please provide at least one legible copy of an unexpired government-issued photo identification document from the list below. For minors (individuals under the age of 18), a copy of either a birth certificate or a passport is the only identification document required.

For non-U.S. citizens

Please provide a legible copy of the biographical page of your unexpired passport/identification document, and/or copies of any U.S. government-issued identification documents listed below.

Document list

  • Passport
  • Passport card
  • Driver's license
  • Birth certificate (only for individuals under the age of 18)
  • Military identification card
  • Government identification card (federal/state/local number)
  • Certificate of citizenship
  • Naturalization certificate
  • Immigrant/non-immigrant visa
  • Alien registration
  • Petition or claim receipt
  • I-94 admission form
  • FAST card
  • SENTRI card
  • NEXUS card
  • Border crossing card
  • SEVIS card

The Department of Homeland Security safeguards the privacy of any personal information that you provide in your inquiry to DHS TRIP. Information submitted through DHS TRIP will be protected and will only be shared as described in the documents below:

How the Information You Submit Will Be Used

The information that you provide will be used to process your request for redress. To process your request, DHS TRIP will share this information within the Department and outside the Department with components or entities that can help address the underlying issues regarding your redress request. DHS TRIP may share information about you with airlines or other third parties where necessary to implement the redress resolution.

In very limited circumstances, information from an individual may be shared for reasons not related to the redress process. For example, if a person were to submit information indicating illegal activity, such as providing a fraudulent passport or driver's license, this information may be turned over to appropriate authorities for proper investigation. In addition, information may be shared with the National Archives and Records Administration for proper handling of government records or when specifically relevant to litigation involving the federal government or when necessary to protect the person who provided the information from the harm of identity theft in the case of a data breach affecting this system.

Problems accessing the DHS TRIP website? E-mail the Web Application Administrator: TRIP@tsa.dhs.gov

DHS TRIP is committed to providing reasonable accommodations that enable applicants to complete a DHS TRIP inquiry.  If you are unable to access or complete the online application, please contact the program office for more information at TRIP@tsa.dhs.gov or the address below:

DHS Traveler Redress Inquiry Program (DHS TRIP)
6595 Springfield Center Drive, TSA-901
Springfield, VA 20598-6901

 

Last Updated: 02/22/2022
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