DHS TRIP uses an online form that you complete using your computer and an Internet connection. It takes just a few moments to complete the screens and submit your complaint. You will be asked to submit documentation to complete the redress process. Please submit requested documents to TRIP@tsa.dhs.gov.
NOTE: You cannot save this application. Before you begin, have the following information ready: required documents, flight numbers, dates, and any required data that may not be memorized, such as passport number.
Filing a Complaint on Behalf of Someone Else
You can contact DHS TRIP on behalf of another person. Complete the DHS TRIP Authorization to Release Information to Another Person.
For U.S. citizens
Please provide a legible copy of the biographical page of an unexpired U.S. passport. If you do not have a U.S. passport, please provide at least one legible copy of an unexpired government-issued photo identification document from the list below. For minors (individuals under the age of 18), a copy of either a birth certificate or a passport is the only identification document required.
For non-U.S. citizens
Please provide a legible copy of the biographical page of your unexpired passport/identification document, and/or copies of any U.S. government-issued identification documents listed below.
- Passport card
- Driver's license
- Birth certificate (only for individuals under the age of 18)
- Military identification card
- Government identification card (federal/state/local number)
- Certificate of citizenship
- Naturalization certificate
- Immigrant/non-immigrant visa
- Alien registration
- Petition or claim receipt
- I-94 admission form
- FAST card
- SENTRI card
- NEXUS card
- Border crossing card
- SEVIS card
Submitting Your Documents via Email
Use the information below to e-mail as an attachment the DHS Traveler Inquiry Form. Please submit inquiries only once. Multiple submissions will delay response to your request.
Please e-mail your printed, signed acknowledgment page and copies of identification documents to TRIP@tsa.dhs.gov. If your attachments exceed 10 MB, they will be rejected due to size. If necessary, please send separate e-mails with attachments, using the same subject line for each e-mail.
Please allow 7-10 business days before checking the status of an electronic submission. Read more on checking your submission status online.
DHS TRIP and Your Privacy
The Department of Homeland Security safeguards the privacy of any personal information that you provide in your inquiry to DHS TRIP. Information submitted through DHS TRIP will be protected and will only be shared as described in the documents below:
- System of Records Notice, DHS/All-005 Department of Homeland Security Redress and Response Records System (Federal Register), January 18, 2007
- Privacy Impact Assessment
How the Information You Submit Will Be Used
The information that you provide will be used to process your request for redress. To process your request, DHS TRIP will share this information within the Department and outside the Department with components or entities that can help address the underlying issues regarding your redress request. DHS TRIP may share information about you with airlines or other third parties where necessary to implement the redress resolution.
In very limited circumstances, information from an individual may be shared for reasons not related to the redress process. For example, if a person were to submit information indicating illegal activity, such as providing a fraudulent passport or driver's license, this information may be turned over to appropriate authorities for proper investigation. In addition, information may be shared with the National Archives and Records Administration for proper handling of government records or when specifically relevant to litigation involving the federal government or when necessary to protect the person who provided the information from the harm of identity theft in the case of a data breach affecting this system.
Support for the Online Inquiry Form
Problems accessing the DHS TRIP website? E-mail the Web Application Administrator: TRIP@tsa.dhs.gov
DHS TRIP is committed to providing reasonable accommodations that enable applicants to complete a DHS TRIP inquiry. If you are unable to access or complete the online inquiry form, please contact the program office for more information at TRIP@tsa.dhs.gov or the address below:
DHS Traveler Redress Inquiry Program (TRIP)
601 South 12th Street, TSA-901
Arlington, VA 20598-6901