This award recognizes any unit within the Department with outstanding achievements in providing exceptional customer service through their hard and dedicated work.
This year's winners are listed below, along with a description of their contributions and achievements:
Individual Customer Service
For management of MyUSCIS that allows customers to have user accounts to access readily available, up-to-date information about immigration benefits and other tools to help in their pursuit for naturalization.
Wendy DeLapp, CIS Washington, D.C.
For development and implementation of an online tool that generates custom checklists for particular classes of vessels in support of maritime safety and security.
Daniel E. Hardin, USCG Washington, D.C.
In recognition of the development and implementation of a “surge” processing model in an effort to meet the stated targets of admitting 10,000 Syrian Refugees into the country. Mr. Minnick is nominated for the President’s Award for Customer Service.
Frank Minnick, CIS Washington, D.C.
Initiative Customer Service
For developing the eFOIA mobile application to promote transparency and provide the public accessibility to all information pertaining to the Freedom of Information Act from any mobile device.
eFOIA Mobile Application Team, PRIV Washington, DC
Michael Norman Christopher Drew Douglas Hansen David Lindner
In recognition of the development of the Enhanced Form I-9 initiative, a smart Form I-9 that prevents most errors while completing the form, thereby reducing technical errors and hefty fines for employers.
Enhanced I-9 Form Team, CIS Washington, D.C.
Karen Powers Eric Schultz Shannon Slattery Elizabeth Baek Max Raabe Nicholas Steele Marin Nikolov Celia Phittayasri Valerie Ross Shannon Slattery
In recognition of the launch of a customer service Twitter account, @AskTSA, to provide quality, real-time responses to questions to better prepare passengers for the security screening process. This team is nominated for the President’s Award for Customer Service.