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  4. CRCL is Experiencing a High Volume of Calls

CRCL is Experiencing a High Volume of Calls

Release Date: June 21, 2018

The DHS Office for Civil Rights and Civil Liberties (CRCL) has received an extraordinarily large volume of calls regarding the administration’s zero-tolerance policy.  We are working diligently to document every contact we receive and are attempting to keep our voice mailbox clear for additional messages.  If you call our line and are not able to leave a message, we encourage you to call back or send us an email.  Due to the high number of calls and emails, however, we may not be able to answer or respond and we apologize for any inconvenience this may cause.

CRCL investigates civil rights and civil liberties complaints made by the public about DHS policies and activities. Our Office has received many allegations regarding family separation, and we continue to review all information raised to our Office and make policy recommendations in relation to this subject.

If you have allegations about specific individuals or regarding circumstances related to the separation of family members, you may file a complaint by the following methods:

  • E-mail: CRCLCompliance@hq.dhs.gov (the fastest method to submit your complaint)
  • Fax: 202-401-4708
  • Mail:
    U.S. Department of Homeland Security
    Office for Civil Rights and Civil Liberties
    Compliance Branch

    245 Murray Lane, SW
    Building 410, Mail Stop #0190
    Washington, D.C. 20528

Please be aware that our complaint process does not provide individuals with legal rights or remedies. Rather, we use complaints to find and address potential problems in DHS policy and its implementation. If you believe that someone’s rights have been violated, you may wish to consult an attorney.

If you are calling regarding an Equal Employment Opportunity matter, please call (202) 357-7705.

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Last Updated: 06/22/2018
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