USCIS operates the National Customer Service Center (NCSC) to provide nationwide telephonic assistance to customers calling with immigration service and benefit inquiries. The NCSC uses a wide variety of systems, applications, and tools as part of its call center infrastructure to ensure calls are queued and processed as quickly as possible. This Privacy Impact Assessment (PIA) discusses the USCIS systems used to operate NCSC, and evaluates the privacy risks and mitigation associated with the collection, use, and maintenance of Personally Identifiable Information (PII).
DHS-USCIS-PIA-054 National Customer Service Center
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