CMS is a customer-service system designed to address a broad spectrum of complaints and comments voluntarily submitted by members of the public. Although these complaints and comments may involve any type of interaction with CBP, the majority of complaints and comments focus on travel, such as incidents involving passengers at a checkpoint; or trade, in connection with the entry and examination of goods into the United States. CBP is conducting this Privacy Impact Assessment (PIA) because CMS collects and uses personally identifiable information (PII) from members of the public.
|DHS/CBP/PIA-035 CBP Complaint Management System (CMS)||238.54 KB|
Last Published Date: May 10, 2019