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DHS/USSS/PIA-015 eAgent


The United States Secret Service (USSS) updated the Privacy Impact Assessment (PIA) for the Enterprise Agent (eAgent) system in order to document additional sources of information and the collection of personally identifiable information (PII) of individuals who will be in proximity to a USSS protectee. The eAgent system is a USSS-owned Commercial Off-the-Shelf (COTS) web-based application used by personnel within the Investigative and Protective Divisions to access the National Criminal Information Center (NCIC) and the National Law Enforcement Telecommunications System (Nlets). eAgent consists of two major components, the Message Switch System (MSS) and Apache web server. The primary function of eAgent is to facilitate direct access to critical information, such as criminal records and the status of wanted individuals, to requesting authorized USSS personnel in a timely manner.

Updated May 2017

Associated SORNs

  • DHS/USSS-001 Criminal Investigation Information SORN
  • DHS/USSS-004 Protection Information Systems SORN
Attachment Ext. Size Date
DHS/USSS/PIA-015(a) eAgent-2017 PDF 183.08 KB
DHS/USSS/PIA-015 eAgent PDF 232.26 KB
Last Updated: 03/31/2023
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