In an effort to keep DHS.gov current, the archive contains outdated information that may not reflect current policy or programs.
This blog originally appeared on the TSA Blog on July 7, 2016.
With summer air travel well underway, TSA is working hard to make sure your travel experience is as secure and efficient as possible. Today, we’re announcing that our customer service program, AskTSA, is expanding to Facebook Messenger to improve the customer service experience and to better assist you before, during, and after your flight.
First, the basics: the AskTSA team consists of full-time employees, with diverse backgrounds in law enforcement, security operations, training, surface transportation and customer service. The AskTSA team is available 365 days a year to help solve traveler problems and answer questions.
Anybody can use this service – it is free and easily accessible. Travelers can simply send @AskTSA a tweet or direct message on Twitter or, starting today, send AskTSA a message on Facebook. TSA is the first government agency to provide customer service using Facebook Messenger. Our aim is to make talking to our team and getting helpful information as easy as possible.
How can AskTSA help you? Not only can the team answer basic questions about air travel, we can also provide helpful services that solve real traveler problems.
- Want to know if an item can be packed in your luggage? Send us a picture of an item and we’ll let you know if it is allowed on a plane.
- Did you leave an item behind at the checkpoint? We’ll help you locate your lost item and let you know how to get it back.
- Was your ID lost or stolen? We’ll tell you about our identify verification process and help you get through security at the airport.
- If you’re TSA Pre✓® eligible and don’t see it on your boarding pass, we can help identify the issue and ensure you receive expedited screening.
TSA Social Media Team